Retail Account Manager

Tangent; Illinois; On-site; USD 61,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Annual Bonus

Job summary

A dynamic sales firm is seeking a Retail Account Manager to nurture and grow client accounts. This role involves driving expansion through upsells, managing onboarding, and ensuring effective communication. The ideal candidate will have a BS degree, experience in account management, and strong communication skills. This is a full-time position in Montgomery, IL, offering a competitive salary range of $61,000.00/yr - $85,000.00/yr.

Qualifications

• Proven experience in account management, sales, or a related field.
• Strong understanding of sales processes and customer relationship management.
• Excellent organizational and time management skills.
• Ability to travel for trade shows and customer visits as required.

Responsibilities

• Nurture and grow existing accounts post-sale by building and maintaining long-term relationships with clients.
• Drive account expansion through upsells, cross-sells, and renewals to maximize revenue opportunities.
• Manage the overview of new account onboarding to ensure a smooth transition and positive client experience.
• Handle packaging and marketing approvals, ensuring clear communication with customers.
• Maintain the promotional calendar and monitor promotional spend.
• Provide accurate forecasting to support business planning.
• Participate in trade shows and customer visits to strengthen client relationships.
• Assist the Hunter with daily tasks to ensure seamless operations.

Skills

Relationship Building

Client Understanding

Communication

Conflict Resolution

Education

BS degree in a business-related field

Tools

CRM software

Job description

This range is provided by Tangent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$61,000.00/yr - $85,000.00/yr

Additional compensation types

• Annual Bonus
• Direct message the job poster from Tangent

Corporate Recruiter |Talent Acquisition Manager | Talent Development Expert | Mom |

We are seeking a dynamic and results-driven Retail Account Manager (Inside Sales) to join our team. The primary role of this position is to nurture and grow accounts post-sale, build long-term relationships, and drive expansion through upsells, cross-sells, and renewals. The ideal candidate will have a strong understanding of client business goals, excellent communication skills, and the ability to resolve conflicts effectively.

ROLE AND RESPONSIBILITIES

• Account Management: Nurture and grow existing accounts post-sale by building and maintaining long-term relationships with clients.
• Expansion: Drive account expansion through upsells, cross-sells, and renewals to maximize revenue opportunities.
• Onboarding: Manage the overview of new account onboarding to ensure a smooth transition and positive client experience.
• Customer Communication: Handle packaging and marketing approvals, ensuring clear and effective communication with customers.
• Promo Management: Maintain the promotional calendar, track units and percentages to spend, and monitor current and remaining promotional spend.
• Forecasting: Provide accurate forecasting to support business planning and decision-making.
• Travel: Participate in trade shows and customer visits as needed to strengthen client relationships and promote company offerings.
• Support: Assist the Hunter with daily tasks to ensure seamless operations and client satisfaction.

REQUIRED SKILLS/ABILITIES

• Relationship Building: Ability to establish and nurture strong relationships with clients, understanding their needs and business goals.
• Client Understanding: Deep understanding of client business goals and the ability to align company offerings to meet those goals.
• Communication: Strong communication skills, both verbal and written, to effectively interact with clients and internal teams.
• Conflict Resolution: Proficient in resolving conflicts and addressing client concerns in a professional and timely manner.

EDUCATION AND EXPERIENCE

• BS degree in a business-related field.
• Proven experience in account management, sales, or a related field.
• Strong understanding of sales processes and customer relationship management.
• Excellent organizational and time management skills.
• Ability to travel for trade shows and customer visits as required.
• Proficiency in using CRM software and other sales tools.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Sales and Product Management
• Manufacturing

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Inferred from the description for this job

• Medical insurance
• Vision insurance
• 401(k)

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