Retail Account & Billing Manager

Atrium; Atlanta (GA); On-site; USD 75,000 - 95,000; Full time

Job summary

Atrium Staffing is partnering with a premier law firm to recruit a Retail Account & Billing Manager. This role oversees billing and collections for the firm’s retail practice and provides essential support to attorneys and clients in a fast-paced environment.

The ideal candidate has 3–5+ years in law firm billing, strong AR/collections skills, and proficiency with electronic invoicing platforms and Fulcrum/e-Billing Hub. Excellent communication and organizational abilities are required.

Qualifications

• 3-5+ years of billing and electronic billing experience within a law firm or professional services environment.
• Strong experience managing the billing cycle, accounts receivable, and collections.
• Hands-on experience with legal billing software and electronic invoicing platforms.
• Advanced knowledge of Fulcrum, e-Billing Hub, or comparable legal billing/accounting systems.

Responsibilities

• Manage the full billing cycle, including prebill review, billing adjustments, attorney approvals, and invoice distribution.
• Prepare and submit electronic invoices through e-billing platforms, ensuring accuracy and timely processing.
• Research and resolve rejected invoices, billing discrepancies, and client inquiries.
• Maintain accurate client accounts, billing rates, and special billing arrangements.
• Collaborate with attorneys and internal teams to ensure billing deadlines are met.

Skills

Billing & invoicing

Accounts receivable

Collections

Legal billing software

Education

Bachelor's degree in Accounting/Finance/Business Administration

Associate degree with relevant experience

Tools

Fulcrum

e-Billing Hub

Legal billing software

Job description

Law Firm | Billing & Collections | Legal Operations

Employment Type: Full-Time

Schedule: Monday-Friday | 9:00 AM-5:30 PM

About the Opportunity

Atrium Staffing is partnering with one of our established law firm clients to identify an experienced Retail Account & Billing Manager to join their team.

This opportunity is ideal for a detail-oriented professional with a strong background in legal billing, electronic invoicing, accounts receivable, and collections who enjoys working closely with attorneys and clients.

The Retail Account & Billing Manager will oversee the billing and collections process for the firm's retail practice while providing administrative support to attorneys. The ideal candidate understands the complexities of law firm billing, is comfortable managing client accounts, and can balance multiple priorities in a fast-paced professional environment.

What You'll Be Doing

Billing & Electronic Invoicing

• Manage the full billing cycle, including prebill review, billing adjustments, attorney approvals, and invoice distribution.
• Prepare and submit electronic invoices through e-billing platforms, ensuring accuracy and timely processing.
• Research and resolve rejected invoices, billing discrepancies, and client inquiries.
• Maintain accurate client accounts, billing rates, and special billing arrangements.
• Collaborate with attorneys and internal teams to ensure billing deadlines are met.

Accounts Receivable & Collections

• Oversee assigned accounts receivable balances and proactively follow up on outstanding invoices.
• Communicate professionally with clients regarding overdue payments, billing disputes, and payment arrangements.
• Partner with attorneys to resolve collection issues and maintain positive client relationships.
• Prepare aging reports, account statements, collection letters, and monthly AR reporting.
• Research billing and payment histories, reconcile discrepancies, and process authorized write-offs.
• Identify opportunities to improve billing efficiency, collections performance, and overall AR processes.

Attorney & Legal Administrative Support

• Provide administrative support to attorneys, including document preparation, correspondence, and calendar management.
• Assist with client intake, matter openings and closings, and maintaining client files.
• Coordinate attorney time-entry follow-up, expense submissions, and administrative requests.
• Maintain confidentiality while providing exceptional service to attorneys, clients, and internal teams.

What We're Looking For

Required Qualifications

• 3-5+ years of billing and electronic billing experience within a law firm or professional services environment.
• Strong experience managing the billing cycle, accounts receivable, and collections.
• Hands-on experience with legal billing software and electronic invoicing platforms.
• Advanced knowledge of Fulcrum, e-Billing Hub, or comparable legal billing/accounting systems.
• Proficiency in Microsoft Excel, including preparing AR reports, tracking payments, and analyzing billing data.
• Experience researching billing discrepancies, resolving invoice rejections, and communicating with clients regarding outstanding balances.
• Strong organizational skills with the ability to manage competing deadlines and priorities.
• Excellent written and verbal communication skills with a professional, client-focused approach.
• Bachelor's degree in Accounting, Finance, Business Administration, or a related field. An associate degree combined with relevant experience will also be considered.

What Will Make You Successful

We're looking for someone who:

• Understands the unique billing processes and client expectations within a law firm.
• Takes ownership of billing accuracy, outstanding receivables, and collection follow-up.
• Can confidently communicate with attorneys, partners, and clients regarding sensitive financial matters.
• Is comfortable working independently while collaborating across multiple departments.
• Brings a proactive mindset and continuously looks for opportunities to improve processes.

Why Consider This Opportunity?

• Work directly with attorneys and firm leadership in a highly collaborative environment.
• Take ownership of billing and collections for an established legal practice.
• Gain exposure to multiple aspects of legal operations, accounting, and client relationship management.
• Play an important role in improving billing processes, collections efficiency, and overall financial operations.

Commitment to Diversity

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO