Resupply & Patient Services Specialist (DME)

PROMPTCARE COMPANIES INC; Lexington (KY); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical package

401(k) plan

PTO

Job summary

PromptCare is seeking a highly motivated Resupply Representative to join our team. You will process inbound orders and assist patients in the respiratory and enteral nutrition field, focusing on disposable supplies.

You will verify insurance data and manage referrals, ensuring accurate authorizations when needed. Reporting to the Resupply Manager, this full-time role requires strong PC skills and proficiency with Brightree, EMR systems, and Microsoft Office.

Qualifications

• High School Diploma or equivalent; associate degree preferred.
• Experience in a Respiratory Home Durable Medical Equipment company.
• Strong PC skills, MS Office suite.

Responsibilities

• Process Durable Medical Equipment (DME) orders for resupply needs including oxygen, ventilator, tracheostomy and enteral nutrition.
• Verify insurance and update patient files (demographics, insurance, and benefits).
• Manage patient prescriptions and request prior authorization if needed.
• Communicate with patients and providers via telephone, email, and web portals.
• Develop knowledge of Brightree, EMR management, Microsoft Office, MS Teams, McKesson, Cardinal and related apps.
• Document referrals and patient admissions following PromptCare policies.
• Maintain productivity metrics and fulfill other duties as assigned.

Skills

Customer service

Communication

MS Office

Education

High School Diploma or equivalent

Associates degree or some college preferred

Tools

Brightree

EMR Management

Microsoft Office

MS Teams

McKesson

Cardinal

Resupply portals

Job description

PromptCare is seeking a highly motivated Resupply Representative to join our team. You will process inbound orders and assist patients in the respiratory and enteral nutrition field, focusing on disposable supplies.

You will verify insurance data and manage referrals, ensuring accurate authorizations when needed. Reporting to the Resupply Manager, this full-time role requires strong PC skills and proficiency with Brightree, EMR systems, and Microsoft Office.