DME Resupply & Patient Care Coordinator

PromptCare; Lexington (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) Plan with Company Match

Generous PTO: Vacation, Sick Time, etc

Life Insurance

Employee Assistance Program

Disability Insurance

FSA/HSA

Commuter Spending Programs

Employee Referral Bonuses

Discounts on entertainment/travel

Job summary

PromptCare in-home respiratory and infusion services seeks a motivated Resupply Representative to handle inbound orders and assist patients across channels. You will verify insurance, update patient records, manage prescriptions, and liaise with patients and providers to ensure timely, accurate fulfillment.

The role emphasizes strong MS Office skills, experience in DME, and dedication to high-quality customer service. Full-time, Monday–Friday, on-site position with comprehensive benefits.

Qualifications

• High school diploma or equivalent required; associate degree or some college preferred.
• Experience in a Respiratory Home Durable Medical Equipment company desired.
• Strong PC skills, especially Microsoft Office.

Responsibilities

• Process Durable Medical Equipment (DME) sales orders for resupply needs (oxygen, ventilator, tracheostomy, enteral nutrition).
• Verify insurance and update patient files (demographics, insurance, benefit information).
• Manage prescriptions and request prior authorization if needed to fill orders.
• Communicate with patients and providers via phone, email, and web portals.

Skills

PC skills

Education

High school diploma or equivalent

Associate degree or some college preferred

Tools

Microsoft Office

Job description

PromptCare in-home respiratory and infusion services seeks a motivated Resupply Representative to handle inbound orders and assist patients across channels. You will verify insurance, update patient records, manage prescriptions, and liaise with patients and providers to ensure timely, accurate fulfillment.

The role emphasizes strong MS Office skills, experience in DME, and dedication to high-quality customer service. Full-time, Monday–Friday, on-site position with comprehensive benefits.