Resupply & Patient Care Coordinator

The PromptCare Companies, Inc.; Lexington (KY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) Plan with Company Match

Paid Holidays

PTO

Life Insurance

Employee Assistance Program

Disability Insurance

FSA/HSA

commuter benefits

Referral Bonuses

Job summary

The PromptCare Companies, Inc. is seeking a Resupply Representative to handle inbound orders and patient inquiries in the respiratory and enteral nutrition space. You will verify insurance, manage patient data, and coordinate with providers to ensure timely resupply fulfillment.

The role requires strong PC skills, familiarity with Brightree and EMR systems, and the ability to work closely with the Resupply Manager in a full-time, Monday–Friday schedule.

Qualifications

• High School Diploma or equivalent; associate degree preferred.
• Experience in a Respiratory Home Durable Medical Equipment company.
• Strong PC skills, especially the MS Office suite.

Responsibilities

• Process DME sales orders for resupply needs (oxygen, ventilator, tracheostomy, enteral nutrition).
• Verify insurance and update patient files (demographics, insurance, benefits).
• Manage patient prescriptions and request prior authorizations if needed.
• Communicate with patients and providers via phone, email, and web portals.
• Develop working knowledge of Brightree, EMR Management, Microsoft Office, MS Teams, McKesson, Cardinal, and related portals.

Skills

Customer service

MS Office

Education

High School Diploma or equivalent

Associate degree or some college

Tools

Brightree

EMR Management

McKesson

Cardinal

Job description

The PromptCare Companies, Inc. is seeking a Resupply Representative to handle inbound orders and patient inquiries in the respiratory and enteral nutrition space. You will verify insurance, manage patient data, and coordinate with providers to ensure timely resupply fulfillment.

The role requires strong PC skills, familiarity with Brightree and EMR systems, and the ability to work closely with the Resupply Manager in a full-time, Monday–Friday schedule.