Resupply & DME Customer Service Specialist

PromptCare, Inc.; New Providence (NJ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Package

401(k) Plan with Company Match

Generous PTO

Life Insurance

Employee Assistance Program

Short & Long-Term Disability

Commuter Spending Programs

Employee Referral Bonuses

Exclusive Discounts

Job summary

PromptCare, Inc. is looking for a dedicated Resupply Representative to provide exceptional customer service in the respiratory and enteral nutrition industry. Responsibilities include processing orders, verifying insurance, and managing patient information. This full-time role offers a comprehensive benefits package, including medical, dental, and vision coverage, along with generous PTO and a 401(k) plan with a company match. Strong PC skills and experience in a related field are preferred. Join an inclusive workplace committed to mutual respect.

Qualifications

• Work experience in a Respiratory Home Durable Medical Equipment company.
• Must have strong PC skills, especially the MS Office suite.

Responsibilities

• Accurately process Durable Medical Equipment (DME) sales orders.
• Verify insurance and update patient files.
• Manage patient prescriptions and request prior authorization.
• Communicate with patients and providers via various channels.
• Document new referrals and patient admissions according to policies.

Skills

Strong PC skills

Customer service skills

Education

High School Diploma or equivalent

Associate degree or some college preferred

Tools

Microsoft Office

Brightree

Document EMR Management

MS Teams

McKesson

Cardinal

Job description

PromptCare, Inc. is looking for a dedicated Resupply Representative to provide exceptional customer service in the respiratory and enteral nutrition industry. Responsibilities include processing orders, verifying insurance, and managing patient information. This full-time role offers a comprehensive benefits package, including medical, dental, and vision coverage, along with generous PTO and a 401(k) plan with a company match. Strong PC skills and experience in a related field are preferred. Join an inclusive workplace committed to mutual respect.