Resupply Representative

Paylocity; Lexington (KY); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision package

401(k) Plan with Company Match

Generous PTO

Life Insurance

Employee Assistance Program

Disability Coverage

Commuter Benefits

Job summary

PromptCare is seeking a motivated Resupply Representative to handle inbound orders and insurance verification for DME products in the home respiratory medical field. You will work with patients, referral sources, and providers to ensure accurate and timely resupply fulfillment.

The role requires strong PC skills, knowledge of Brightree and EMR systems, and adherence to company procedures. This is a full-time, on-site position with a focus on quality customer service.

Qualifications

• High School Diploma or equivalent; associate degree preferred.
• Experience in a Respiratory Home DME company.
• Proficient in Microsoft Office and basic PC skills.

Responsibilities

• Process DME resupply orders (oxygen, ventilator, tracheostomy, enteral nutrition).
• Verify insurance and update patient files (demographics, benefits).
• Manage prescriptions and obtain prior authorizations if needed.
• Communicate with patients/providers via phone, email, portals.
• Maintain knowledge of Brightree, EMR, MS Office, resupply software.
• Document referrals and admissions per PromptCare procedures.
• Support productivity metrics and perform other duties.

Skills

MS Office suite

Strong PC skills

Customer service

Education

High School Diploma or equivalent

Associate degree or some college

Tools

Brightree

EMR Management

McKesson

Cardinal

Job description

Description

PromptCare is seeking a highly motivated and skilled Resupply Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the respiratory and enteral nutrition industry, specifically in disposable supplies. The Resupply Representative processes inbound orders from our referral sources and requests for assistance from our patients through a variety of mediums, including inbound and outbound client calls, faxes, e-mails, and online ordering portals. The successful candidate must be proficient in all phases of insurance data collection, verification, and authorization. If you are a self-starter with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. To learn more about our company and services, please visit us at PromptCare In-home Respiratory and Infusion

Reporting to Resupply Manager

Job Type: Full-Time, 40 hours per week, Mon-Fri

Requirements

• High School Diploma or equivalent. Associate degree or some college preferred
• Work experience in a Respiratory Home Durable Medical Equipment company
• Must have strong PC skills, especially the MS Office suite

Job Responsibilities, included but not limited to:

• Accurately and efficiently process Durable Medical Equipment (DME) sales orders for all resupply needs including oxygen, ventilator, tracheostomy and enteral nutrition
• Verify insurance and update patient files - which include demographics, insurance, and benefit information
• Manage patient prescriptions, requesting prior authorization, if necessary to fill the order
• Responsible for communicating with patients and providers via telephone, email, and web portals
• Develop working knowledge of Brightree, Document EMR Management, Microsoft Office, MS Teams, McKesson, Cardinal. Resupply web portals and other various applications or software pertaining to patient resupply fulfillment
• Documentation and computer input of the new referral and subsequent patient admission from start to finish is critical and must always follow PromptCare’s policies and procedures
• Maintain and fulfill responsibilities for productivity metrics
• Other duties assigned

Physical Demands

The physical requirements listed here indicate what an employee must meet to effectively perform this role's essential functions. The employee frequently needs to communicate verbally, listen attentively, and spend prolonged periods sitting at a desk and working on a computer. The role also requires lifting files, opening filing cabinets, and bending or standing as needed.

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Package
• 401(k) Plan with Company Match
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
• Life Insurance: Standard coverage with optional enhancements
• Employee Assistance Program: Free counseling and coaching sessions
• Emotional Well-being and Work-Life Balance Resources
• Short & Long-Term Disability: Company-paid with optional supplements
• Accidental Death and Dismemberment Insurance
• FSA and HSA: Manage healthcare expenses
• Commuter Spending Programs
• Volunteer and Engagement Opportunities
• Employee Referral Bonuses
• Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.