Resupply Representative

The PromptCare Companies, Inc.; Lexington (KY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) Plan with Company Match

Paid Holidays

PTO

Life Insurance

Employee Assistance Program

Disability Insurance

FSA/HSA

commuter benefits

Referral Bonuses

Job summary

The PromptCare Companies, Inc. is seeking a Resupply Representative to handle inbound orders and patient inquiries in the respiratory and enteral nutrition space. You will verify insurance, manage patient data, and coordinate with providers to ensure timely resupply fulfillment.

The role requires strong PC skills, familiarity with Brightree and EMR systems, and the ability to work closely with the Resupply Manager in a full-time, Monday–Friday schedule.

Qualifications

• High School Diploma or equivalent; associate degree preferred.
• Experience in a Respiratory Home Durable Medical Equipment company.
• Strong PC skills, especially the MS Office suite.

Responsibilities

• Process DME sales orders for resupply needs (oxygen, ventilator, tracheostomy, enteral nutrition).
• Verify insurance and update patient files (demographics, insurance, benefits).
• Manage patient prescriptions and request prior authorizations if needed.
• Communicate with patients and providers via phone, email, and web portals.
• Develop working knowledge of Brightree, EMR Management, Microsoft Office, MS Teams, McKesson, Cardinal, and related portals.

Skills

Customer service

MS Office

Education

High School Diploma or equivalent

Associate degree or some college

Tools

Brightree

EMR Management

McKesson

Cardinal

Job description

Description

PromptCare is seeking a highly motivated and skilled Resupply Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the respiratory and enteral nutrition industry, specifically in disposable supplies. The Resupply Representative processes inbound orders from our referral sources and requests for assistance from our patients through a variety of mediums, including inbound and outbound client calls, faxes, e-mails, and online ordering portals. The successful candidate must be proficient in all phases of insurance data collection, verification, and authorization. If you are a self-starter with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. To learn more about our company and services, please visit us at PromptCare In-home Respiratory and Infusion

Reporting to Resupply Manager

Job Type: Full-Time, 40 hours per week, Mon-Fri

Requirements

• High School Diploma or equivalent. Associate degree or some college preferred
• Work experience in a Respiratory Home Durable Medical Equipment company
• Must have strong PC skills, especially the MS Office suite

Job Responsibilities, included but not limited to:

• Accurately and efficiently process Durable Medical Equipment (DME) sales orders for all resupply needs including oxygen, ventilator, tracheostomy and enteral nutrition
• Verify insurance and update patient files - which include demographics, insurance, and benefit information
• Manage patient prescriptions, requesting prior authorization, if necessary to fill the order
• Responsible for communicating with patients and providers via telephone, email, and web portals
• Develop working knowledge of Brightree, Document EMR Management, Microsoft Office, MS Teams, McKesson, Cardinal. Resupply web portals and other various applications or software pertaining to patient resupply fulfillment
• Documentation and computer input of the new referral and subsequent patient admission from start to finish is critical and must always follow PromptCare's policies and procedures
• Maintain and fulfill responsibilities for productivity metrics
• Other duties assigned

Physical Demands

The physical requirements listed here indicate what an employee must meet to effectively perform this role's essential functions. The employee frequently needs to communicate verbally, listen attentively, and spend prolonged periods sitting at a desk and working on a computer. The role also requires lifting files, opening filing cabinets, and bending or standing as needed.

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Package
• 401(k) Plan with Company Match
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
• Life Insurance: Standard coverage with optional enhancements
• Employee Assistance Program: Free counseling and coaching sessions
• Emotional Well-being and Work-Life Balance Resources
• Short & Long-Term Disability: Company-paid with optional supplements
• Accidental Death and Dismemberment Insurance
• FSA and HSA: Manage healthcare expenses
• Commuter Spending Programs
• Volunteer and Engagement Opportunities
• Employee Referral Bonuses
• Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.