Resupply Customer Service Representative (On The Job Training) (Full-Time) (Monday - Friday 8am to 5pm)

Williams Brand; Washington; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401k with company match

Life insurance

Paid time off

Employee discount

Job summary

Williams Bros. Health Care Pharmacy is hiring a Resupply Customer Service Representative for on-the-job training.

This full-time, on-site role is based in Washington, IN and supports the resupply program by coordinating insurance campaigns, verifying eligibility, and processing orders for patients. The position emphasizes prompt customer responses, accurate patient files, and proactive communication with doctors to ensure orders are shipped or picked up as appropriate.

Qualifications

• Experience in customer service
• Able to respond promptly to customers
• Communicate with doctor’s offices

Responsibilities

• Prompt response to customers
• Computer savvy
• Creating resupply orders
• Communication with doctor’s office
• Customer service orientation

Skills

Customer service

Communication

Computer skills

Job description

Resupply Customer Service Representative (On The Job Training) (Full-Time) (Monday - Friday 8am to 5pm)

Job Category: HME

Requisition Number: RESUP003997

• Full-Time
• On-site

Locations

Showing 1 location

Washington
Washington, IN 47501, USA

Description

ThePAP Supply Rep maintains the PAP resupply program by creating Insurance campaigns and then monitors them to make sure the calls are being completed, the templates are kept up to date and the patient files connected to the templates are accurate. Verifies insurance eligibility and collects any deductibles and copays that are necessary before allowing the order to be shipped or to be picked up by the patient. Follows up on all flagged responses that the system creates and either processes the order after resolving or sends the note on to the RT to address.

Do you believe the care you provide improves the lives of patients and customers? Williams Bros. Health Care Pharmacy is a family owned and operated comprised of exceptional employees committed to providing outstanding customer service and exceeding expectations. If you share these beliefs, don’t wait any longer to come join our team of caring and dedicated employees who demonstrate our core values of Customer Service, Team Work, Dedication and Respect in every aspect of their work.

Job Tasks:

• Prompt response to customers
• Computer savvy
• Creating resupply orders
• Communication with doctor's office
• Competitive Wages
• Health - HDHP and PPO Plans
• Telemedicine (Teledoc) -- $0 for Virtual Medical Visit, $0 for Virtual Dermatology Visit, and $0 for Virtual Mental Health Visit
• Vision
• Infertility Treatment - Combined family maximum of $10,000 per lifetime
• Health Savings Account w/ Company Contribution - $500 Annually for Employee Only and $1,000 Annually for all other tiers (with the HDHP Plan only)
• Aflac Supplemental Plans - Life (Whole, Term, or Combination), Short Term Disability, Hospital Choice Plan, and Catastrophic Choices (Accident, Cancer, and Critical Illness)
• Paid Time-Off (PTO)(2 weeks of PTO per year at 40 hours working per week) - Accrues from Day 1 of employment
• 6 Paid Holidays
• 1 Floating Holiday - after 90 days of employment
• 401k with Company Match - WB will match 100% for the first 3% and 50% for the next 2% that an employee contributes after 1 year of service and working a minimum of 1000 hours in a calendar year
• Employer Provided Life Insurance - $10,000 Benefit
• Christmas Club
• Daviess County YMCA - 10% Employee Discount
• Holiday World Fun Club Discount
• Employee Referral Bonus Program - $1,000 after 90 days of employment
• Annual Wellness Screening and Incentive
• Annual Fitness Reimbursement Program - Up to $100 annually
• Employee Discount - 30% Discount on Over the Counter Products

Do you believe the care you provide improves the lives of patients and customers? Williams Bros. Health Care Pharmacy is a family owned and operated business comprised of exceptional employees committed to providing outstanding customer service and exceeding expectations.

If you share these beliefs, don’t wait any longer to come join our team of caring and dedicated employees who demonstrate our core values of Customer Service, Teamwork, Dedication and Respect in every aspect of their work.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.