Restoration Technician

ServiceMaster Restore 10267 - Cedar Falls; Cedar Falls (IA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

ServiceMaster Restore 10267 - Cedar Falls is seeking a reliable crew member to complete water and fire restoration and cleaning projects. You will prepare and review notes, photos, and documents to support insurance reimbursements, and explain the process to customers in person.

Onsite role involves loading equipment, performing damage repair, and detailed post-construction cleaning while maintaining safety and quality.

Qualifications

• High school diploma or equivalent required.
• Experience in cleaning or restoration not required but preferred.
• Valid driver’s license and clean driving record.

Responsibilities

• Load and transport required equipment and supplies to job site.
• Complete assigned jobs following company processes while ensuring quality.
• Perform damage repair, pack-out contents, dispose of non-salvageable materials, deodorize surfaces.
• Detail cleaning of trim, baseboards, fixtures during post-construction projects.
• Report equipment malfunctions and coordinate with supervisor and staff.
• Document daily activities and photos for insurance reimbursement.

Skills

Customer service

Verbal & written communication

Driving

Record keeping

Time management

Education

High school diploma or equivalent

Job description

Benefits:

• 401(k) matching
• Company parties
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Position Overview

Completes tasks at Water and Fire Restoration jobs, as well as Cleaning jobs. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers. Pay based on experience.

Job Responsibilities

• Ensure appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Complete assigned jobs according to company processes while maintaining quality control on each job
• Perform damage repair to include pack-out of contents, removing/disposing of non-salvageable materials, deodorizing and treatment of surfaces
• Complete detailed cleaning of trim, ledges, baseboards, light fixtures, and more on post construction cleans
• Ensure equipment, supplies, vehicles, and products are properly handled. Report any equipment malfunction and or damage to supervisor
• Communicate customer issues, and daily job activities with supervisor and key company staff
• Prepare documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Job Requirements

• High school graduate or equivalent
• Experience in the cleaning or restoration industry not required but preferred
• Valid Drivers' License and satisfactory driving record
• Good verbal and written and communication skills
• Good customer service skills
• Experience with using mobile software to enter data
• Can read and follow product label usage instructions
• Reports to work on time in a clean, complete uniform
• Must be able to prioritize activities and meet deadlines

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 50 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• Use visual acuity to perform detail-oriented activities
• Be exposed to various inside working conditions: The change of environment such as with or without air conditioning and heating.

Employee Benefits

• Competitive Pay
• Paid Holidays
• Paid Time Off
• Medical and Dental Insurance
• Retirement Plan w/ Company Match
• Opportunity to Advance
• Positive, Upbeat Workplace Culture

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.