Restoration Technician

ServiceMaster Restore®; Cedar Falls (IA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Training & development

Company parties

Opportunity for advancement

Job summary

ServiceMaster Restore® in Cedar Falls, IA seeks a restoration technician to complete water and fire restoration and cleaning tasks. You will prepare notes, photos, and documents to support insurance reimbursement and explain next steps to customers on-site.

Pay is based on experience and your role supports advancement opportunities. The position requires a high school diploma, valid driver's license, and good communication and customer service skills.

Qualifications

• High school diploma or equivalent is required.
• Experience in cleaning/restoration is preferred but not required.
• Valid Driver's License and clean driving record required.
• Good verbal and written communication skills; customer service orientation.

Responsibilities

• Load and transport required equipment and supplies to job site.
• Complete assigned restoration and cleaning tasks per procedures while maintaining quality control.
• Perform damage repair tasks including pack-out of contents and deodorizing surfaces.
• Clean detailed areas such as trim, baseboards, and light fixtures on post-construction sites.
• Report equipment issues to supervisor and communicate with customers and staff.
• Document job activities and capture photos for insurance documentation.

Skills

Communication skills

Customer service

Mobile data entry

Reading product labels

Education

High school diploma or equivalent

Job description

Position Overview

Completes tasks at Water and Fire Restoration jobs, as well as Cleaning jobs. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers. Pay based on experience.

Benefits:

• 401(k) matching
• Company parties
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Position Overview

Completes tasks at Water and Fire Restoration jobs, as well as Cleaning jobs. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers. Pay based on experience.

Job Responsibilities

• Ensure appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Complete assigned jobs according to company processes while maintaining quality control on each job
• Perform damage repair to include pack-out of contents, removing/disposing of non-salvageable materials, deodorizing and treatment of surfaces
• Complete detailed cleaning of trim, ledges, baseboards, light fixtures, and more on post construction cleans
• Ensure equipment, supplies, vehicles, and products are properly handled. Report any equipment malfunction and or damage to supervisor
• Communicate customer issues, and daily job activities with supervisor and key company staff
• Prepare documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Job Requirements

• High school graduate or equivalent
• Experience in the cleaning or restoration industry not required but preferred
• Valid Drivers’ License and satisfactory driving record
• Good verbal and written and communication skills
• Good customer service skills
• Experience with using mobile software to enter data
• Can read and follow product label usage instructions
• Reports to work on time in a clean, complete uniform
• Must be able to prioritize activities and meet deadlines

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 50 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• Use visual acuity to perform detail-oriented activities
• Be exposed to various inside working conditions: The change of environment such as with or without air conditioning and heating.

Employee Benefits

• Competitive Pay
• Paid Holidays
• Paid Time Off
• Medical and Dental Insurance
• Retirement Plan w/ Company Match
• Opportunity to Advance
• Positive, Upbeat Workplace Culture

Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.