Lead Tech / Crew Chief

ServiceMaster Dynamic Cleaning; Plainville (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical & Dental Benefits

401K Matching Retirement Plan

Paid Time Off (Vacation, Sick, and Hol

Job summary

ServiceMaster Dynamic Cleaning in Massachusetts is seeking a Restoration Supervisor to monitor and inspect restoration tasks, ensuring drying, demolition and related activities meet standards. You will prepare notes, photos, and documentation, and explain steps to customers at the job site.

You will supervise technicians, enforce safety, coordinate with adjusters and customers, and support training. A valid driver's license, strong communication, and knowledge of disaster restoration are

Qualifications

• High school diploma or equivalent.
• Valid driver's license with satisfactory driving record.
• Excellent verbal and written communication skills.
• Role models customer service expectations with homeowners, adjusters, and vendors.
• Knowledge of disaster restoration or construction industry.
• Proficient with using mobile software to enter data.
• Xactimate experience preferred but not required.
• Ability to prioritize activities and meet deadlines.
• Experience in training and managing others.
• Strong problem-solving skills.
• Communicates customer issues and job activities with key staff.

Responsibilities

• Knowledge of disaster restoration industry.
• Retrieve work orders and ensure equipment and supplies are loaded for each job.
• Complete assigned jobs per company processes and standards; manage technicians.
• Daily monitoring of active jobs for residential or commercial clients.
• Explain steps to customers using printed materials as a guide.
• Interface with adjusters to resolve issues and answer questions.
• Complete sketch and scope for estimates and drying records.
• Inspect jobs after completion and obtain customer signatures; request payments when needed.
• Resolve issues and communicate with customers and staff.
• Prepare and review documentation to secure insurance reimbursement.
• May train new technicians or key team members.
• Ensure safety standards on all active jobs.
• Maintain required licenses and clean driving record.
• Strong verbal and written communication; prioritize deadlines.

Skills

Strong communication

Team leadership

Customer service

Safety compliance

Problem solving

Data entry on tablet

Education

High school diploma

Tools

Xactimate

Mobile data entry software

Job description

Position Overview

Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.

• Competitive benefits and wages include:
• Competitive wage plus bonus structure
• Medical & Dental Benefits
• 401K Matching Retirement Plan
• Paid Time Off (Vacation, Sick, and Holidays)
• Growing company with opportunities for advancement for those who desire it
• Uniforms and Tools provided
• Option for a flexible schedule
• Paid training provided

Position Overview

Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.

Benefits & Perks

• Competitive benefits and wages include:
• Competitive wage plus bonus structure
• Medical & Dental Benefits
• 401K Matching Retirement Plan
• Paid Time Off (Vacation, Sick, and Holidays)
• Growing company with opportunities for advancement for those who desire it
• Uniforms and Tools provided
• Option for a flexible schedule
• Paid training provided

Job Responsibilities

• Knowledge of disaster restoration industry
• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
• Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
• Completes sketch and scope sheet for estimate, complete drying records using mobile software
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers communicates customer issues, daily job activities with key company staff
• Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
• May train new technicians or key operational team members
• Ensure safety standards are being followed during all active jobs
• Valid Drivers’ License and satisfactory driving record
• Strong verbal and written and communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Experience with entering data using a tablet or mobile phone
• Report to work on time in a clean, complete uniform
• Read and follow product label usage instructions

Job Requirements

• High school graduate or equivalent
• Valid driver's license and satisfactory driving record
• Good verbal and written and communication skills
• Role models customer service expectations with home owners, adjusters, vendors etc.
• Knowledge of disaster restoration or construction industry
• Proficient with using mobile software to enter data
• Experience with using Xactimate is preferred but not required
• Must be able to prioritize activities and meet deadlines
• Experience in training and managing others
• Strong problem-solving skills
• Communicates customer issues, job activities with key company staff
• Certifications are preferred, but not required:
• ASD – Applied Structural Drying Technician
• FSRT – Fire & Smoke Restoration Technician
• OCT – Odor Control Technician
• WRT – Water Damage Restoration Technician

Physical Demands and Working Conditions

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.