Lead Tech / Crew Chief

ServiceMaster Restore®; Corpus Christi (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Job summary

ServiceMaster Restore® in Corpus Christi, TX seeks an experienced Restoration Supervisor to monitor and inspect drying, demolition and other restoration tasks, supervise technicians, and ensure safety and quality on active jobs.

You will explain processes to customers, prepare and review documentation, coordinate with adjusters, and help keep projects on schedule while upholding company policies.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license with satisfactory driving record.
• Proficient with mobile data entry on software.
• Xactimate experience preferred but not required.
• Experience in training and managing others.
• Certifications such as ASD/FSRT/OCT/WRT preferred.

Responsibilities

• Knowledge of disaster restoration industry.
• Retrieves work orders and ensures proper equipment for the job.
• Completes jobs according to company processes and standards.
• Performs daily monitoring on active jobs with urgency.
• Explains processes and next steps to customers using printed materials as guides.
• Interacts with adjusters to resolve issues and questions.

Skills

Disaster restoration knowledge

Problem-solving

Communication skills

Training and management

Valid driver's license

Education

High school diploma

ASD certification

FSRT certification

OCT certification

WRT certification

Tools

Xactimate

Job description

Position Overview

Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.

Benefits

• Free uniforms
• Health insurance
• Paid time off

Position Overview

Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.

Job Responsibilities

• Knowledge of disaster restoration industry
• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
• Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
• Completes sketch and scope sheet for estimate, complete drying records using mobile software
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers communicates customer issues, daily job activities with key company staff
• Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
• May train new technicians or key operational team members
• Ensure safety standards are being followed during all active jobs
• Strong verbal and written and communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Read and follow product label usage instructions

Job Requirements

• High school graduate or equivalent
• Valid driver's license and satisfactory driving record
• Proficient with using mobile software to enter data
• Experience with using Xactimate is preferred but not required
• Must be able to prioritize activities and meet deadlines
• Experience in training and managing others
• Strong problem-solving skills
• Communicates customer issues, job activities with key company staff
• Certifications are preferred, but not required:
• ASD - Applied Structural Drying Technician
• FSRT - Fire & Smoke Restoration Technician
• OCT - Odor Control Technician
• WRT - Water Damage Restoration Technician

Physical Demands and Working Conditions

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Be exposed to various inside and outside working conditions

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.