Restoration Supervisor | Lead Field Crew & Service Quality

SERVPRO of Ventura; Ventura (CA); On-site; USD 28,929 - 39,950; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Free uniforms

Opportunity for advancement

Training & development

Job summary

Servpro Ventura is seeking a Restoration Supervisor to lead restoration projects and ensure exceptional customer service. You will oversee technicians, coordinate production, and maintain safety standards to deliver high-quality outcomes.

The role emphasizes frontline representation of the SERVPRO brand, with training and advancement opportunities and a competitive pay rate.

Qualifications

• Effective written and oral communication with basic math and computer skills.
• Experience in cleaning/restoration required.
• WRT IICRC certification required.

Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Coordinate and perform production processes as scheduled and ensure quality control, this is a labor intensive position.
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
• Document a detailed and accurate job file to support the services provided.
• Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

Skills

Communication skills

Team supervision

Restoration experience

Safety procedures

Education

High school diploma/GED

WRT IICRC certification

Job description

Benefits:

Bonus based on performance

Competitive salary

Free uniforms

Opportunity for advancement

Training & development

Servpro Ventura, Restoration Supervisor

As a new Restoration Supervisor at Servpro Ventura, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

The Restoration Supervisor prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the crew chief demonstrates to customers and clients the company’s Here to Help® commitment. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!”

Primary Responsibilities

Manage the customer and client experience and overall customer satisfaction tracked with online reviews

Communicate clear expectations to restoration technicians and supervise their activities

Coordinate and perform production processes as scheduled and ensure quality control, this is a labor intensive position

Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.

Document a detailed and accurate job file to support the services provided

Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

Position Requirements

Effective written and oral communication with basic math and computer skills needed

Experience in cleaning/restoration required

High school diploma/GED

WRT IICRC certification required

Valid driver’s license

Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance

Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)

Ability to sit/stand/walk for prolonged periods of time

Ability to repetitively push/pull/lift/carry objects

Ability to work with/around cleaning products/chemicals

Ability to successfully complete a background check subject to applicable law

Pay Rate

Starts at $(25.00)/hour based on experience, with possibility of overtime pay and increases based on merit.

Each SERVPRO® Franchise is Independently Owned and Operated. Revised02.2021

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.