Restoration Supervisor / Crew Chief

SERVPRO Team Friermuth; Puyallup (WA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Health insurance

Paid time off

Training & development

Employee referral program

Job summary

A restoration service company in Puyallup is seeking a Restoration Supervisor/Crew Chief. The role involves overseeing restoration projects, ensuring customer satisfaction, and managing a team of technicians. Candidates should have a valid driver's license and prefer experience in commercial cleaning, restoration, or construction. This position requires the ability to lift 50+ pounds and work in various environments. Competitive benefits are offered, including health insurance from day one and 401(k) matching after one year.

Qualifications

• Valid driver's license required.
• 1+ years of experience in commercial cleaning, restoration, or construction is preferred.
• IICRC certification is a plus, but not required.

Responsibilities

• Coordinate and perform production processes as scheduled while ensuring quality control.
• Manage customer experience and overall satisfaction.
• Supervise restoration technicians and communicate project updates.

Skills

Ability to lift at least 50 pounds

Ability to work at ceiling heights and in tight spaces

Good communication skills

Education

High school diploma/GED

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

About SERVPRO® Team Friermuth

We restore lives and property with urgency, care, and excellence—every time. Our ambition is to be the most trusted name in restoration, powered by a team that leads with heart and hustle. We serve people, bringing calm, clarity, and confidence when it matters most.

Core Values

• Heart & Hustle — Give your Best
• Accountability — Own the Outcome
• Alignment — One team. One mission - TEAMWORK WINS
• Positivity — Here to Help
• Integrity — Do What is Right

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor/Crew Chief demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Benefits

• Dental insurance- Available day 1
• Health insurance- Available day 1, with 5 different plans to select from
• Vision insurance- Available day 1
• 401(k) after 1 year with 4% employer match
• 6 paid holidays + 1 floating holiday throughout the calendar year after 90 days
• PTO
• Paid sick leave
• Employee referral program
• Career path planning and training
• Employee recognition programs

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality controlli>
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• Must be available to work a rotating on-call schedule
• At least 1 year of experience in commercial cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a Servpro required background check and drug test subject to applicable law.

SERVPRO Team Friermuth supports and hires our military veterans and spouses!

We welcome military veterans and their spouses to join our team and contribute to the restoration service community.