Restoration Supervisor / Crew Chief

SERVPRO Team Friermuth; Kennewick (WA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

PTO

Training & development

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Job summary

SERVPRO Team Friermuth is seeking a Restoration Supervisor/Crew Chief to lead on-site restoration projects with a strong focus on customer satisfaction and safety. You will coordinate production activities, supervise technicians, and ensure quality control throughout each job.

The role requires a hands-on leader with the ability to manage resources, communicate progress to project managers, and maintain a high standard of service.

Qualifications

• High school diploma/GED preferred.
• Must be available to work a rotating on-call schedule.
• At least 1 year of experience in commercial cleaning, restoration, or construction.
• IICRC certification a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.

Skills

Valid driver's license

On-call schedule

Team supervision

Education

High school diploma/GED (preferred)

IICRC certification (plus)

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance

About SERVPRO® Team Friermuth

We restore lives and property with urgency, care, and excellence—every time. Our ambition is to be the most trusted name in restoration, powered by a team that leads with heart and hustle. We serve people, bringing calm, clarity, and confidence when it matters most.

Core Values

• Heart & Hustle — Give your Best
• Accountability — Own the Outcome
• Alignment — One team. One mission - TEAMWORK WINS
• Positivity — Here to Help
• Integrity — Do What is Right

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description:

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor/Crew Chief demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Benefits:

• Dental insurance- Available day 1
• Health insurance- Available day 1, with 5 different plans to select from
• Vision insurance- Available day 1
• 401(k) after 1 year with 4% employer match
• 6 paid holidays + 1 floating holiday throughout the calendar year after 90 days
• PTO
• Employee referral program
• Career path planning and training
• Employee recognition programs

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• Must be available to work a rotating on-call schedule
• At least 1 year of experience in commercial cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a Servpro required background check and drug test subject to applicable law.

SERVPRO Team Friermuth supports and hires our military veterans and spouses!

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.