Restoration Supervisor

SERVPRO of Southwest Portland; Portland (OR); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company car

Company parties

Competitive salary

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

SERVPRO of Southwest Portland is actively seeking a Restoration Supervisor in Portland, OR. This on-site role leads restoration projects, coordinates production processes, and ensures high-quality service while safeguarding staff and customers.

You will oversee technicians, track materials, and communicate progress with project management to maintain client satisfaction. The position requires a valid driver’s license and at least 1 year of experience in cleaning, restoration, or construction,

Qualifications

• Valid driver’s license required for on-site work and transport to job sites.
• Minimum one year experience in cleaning, restoration, or construction.
• IICRC certification is a plus but not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage customer and client experience and overall customer satisfaction via online reviews.
• Communicate expectations to restoration technicians and supervise their activities.
• Document detailed and accurate job files to support services provided.
• Manage labor and consumable item usage on assigned projects.
• Coordinate with restoration project manager and office staff on progress and issues.

Skills

Driver's license

Physical stamina

Team supervision

Lifting capability

Safety compliance

Communication

Education

High school diploma/GED (preferred)

IICRC certification (preferred)

Job description

SERVPRO of Southwest Portland is hiring a Restoration Supervisor. As the front-line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the company’s Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Benefits

• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents