Restoration Services Priority Responder Estimator

Servpro Industries, Inc.; New Albany (IN); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Company car

Competitive salary

Job summary

SERVPRO Evansville, IN is seeking a Priority Responder Estimator who will be the first point of contact with property owners after a disaster. The role requires professionalism, empathy, and the ability to build trust while representing the SERVPRO brand.

The position involves meeting clients, educating them on emergency response services, and partnering with marketing to promote the brand. Hours are 7:30am–5pm, Mon-Fri, with occasional 24/7 on-call during severe weather.

Qualifications

• At least 2 years of experience in one or more listed emergency response fields.
• Strong customer service and communication skills.
• Willingness to be on-call 24/7 during severe weather events.
• Ability to educate customers and write emergency service estimates.

Responsibilities

• Be familiar with the business geographic territory.
• Educate customers on emergency response services.
• Communicate our services to the property owner.
• Learn new technologies, software, and write estimates.
• Build positive relationships in the local community.
• On-call availability 24/7 as needed.
• Sell our services and secure the job.
• Assist marketing efforts as needed.
• Remain current in safety/emergency certifications.
• Serve as a solid brand ambassador.

Skills

Insurance Adjusting

Fire/Water Restoration

Military

Fire Service

EMS

Police

911 Dispatch

Gov Emergency Response

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary

Are you super personable and love helping people? A problem-solver? Enjoy a fast-paced environment? Have you worked in any of the following lines of work: building construction, emergency restoration, the emergency service industry, or property insurance?

We are the leading and most recognized brand in the emergency services and restoration industry and we are seeking a Priority Responder Estimator to join our growing team of professionals.

The Priority Responder Estimator works independently to respond quickly to disaster recovery and restoration opportunities within our assigned franchise territory area.

Job Summary

The Priority Responder Estimator works to help generate revenue opportunities by meeting directly with property owners following a water damage, fire, mold, or bio situation event. The Priority Responder Estimator is our first face-to-face contact with our customer and must be professional, confident, empathic, and reassuring in order to build a trusting relationship with the customer. The Priority Responder Estimator would also collaborate with our marketing team to participate as needed in community awareness events and programs in promotion of the brand. The hours would generally be 7:30am-5pm M-F; however, on occasion they would need to be available as needed 24/7 during severe weather periods (3-4 times per year) and to also to serve on the after-hours on-call rotation team once training is completed. This would be for 7 days (Mon-Sun) every 8-10 weeks. There are additional bonuses paid to be on-call.

Duties:

• Be familiar with the business geographic territory
• Responsible for educating customers on emergency response services
• Communicate our many services to the affected property owner
• Willingness to learn new technologies, software, and write emergency service estimates
• Establish and maintain positive professional relationships in the local community
• On-call availability 24/7 to include weekends and holidays as needed or required
• Ability and willingness to sell our services - SECURE THE JOB
• Assist and collaborate as needed with our marketing team
• Achieve and remain current in required safety and/or emergency response certifications
• Be a solid brand ambassador for the business.

Skills and Qualifications:

At least 2 years of experience REQUIRED in any of the following or combination thereof: Insurance Adjusting, Fire or Water Restoration, Military, Fire Service, EMS, Police, 911 Dispatching, or Governmental Emergency Response Agency.

Benefits:

• Competitive Salary (based on experience) + quarterly commissions (comp range provided reflects realistic first year salary + commissions)
• Branded Apparel
• Take home company provided vehicle along with fuel card
• 9 Paid Holidays (eligible after 90 days)
• Birthday Off (or 1 day during birthday month)
• 2 Personal Days (eligible after 90 days)
• 2 Weeks Paid Vacation (eligible after 3 months)
• 401k w/match (eligible after 1 year)
• Healthcare Insurance - Medical, Dental, and Vision options (eligible after 90 days)

Office Location

Evansville, IN

SERVPRO® is an equal opportunity employer and never discriminates based on race, age, ethnicity, sexual orientation, ability, veteran status or gender.