Restoration Services Priority Responder Estimator

SERVPRO - JWilCo Enterprises, LLC; New Albany (IN); Sur place; USD 60 000 - 95 000; Plein temps

Avantages offerts par ce poste

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Company car

Competitive salary

Résumé du poste

SERVPRO - JWilCo Enterprises, LLC seeks a Priority Responder Estimator to meet property owners after water damage, fire, mold, or bio incidents. You are the first point of contact, must be professional, confident, empathic, and reassuring to build trust while explaining our emergency services.

The role includes collaboration with marketing for community events and typically runs 7:30am-5pm Monday–Friday, with on-call 24/7 during severe weather and a rotating after-hours schedule after training.

Qualifications

• At least 2 years of experience in emergency response-related fields.
• Experience educating customers on services preferred.
• Willingness to learn new technologies and processes.

Responsabilités

• Educate customers on emergency response services.
• Explain services and benefits to property owners.
• Maintain positive relationships in the local community.
• Be on-call 24/7 during severe weather periods as needed.
• Sell our services and secure the job.
• Support marketing with community events.

Connaissances

Emergency response experience

Customer service

Sales ability

Description du poste

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary

Are you super personable and love helping people? A problem-solver? Enjoy a fast-paced environment? Have you worked in any of the following lines of work: building construction, emergency restoration, the emergency service industry, or property insurance?

We are the leading and most recognized brand in the emergency services and restoration industry and we are seeking a Priority Responder Estimator to join our growing team of professionals.

The Priority Responder Estimator works independently to respond quickly to disaster recovery and restoration opportunities within our assigned franchise territory area.

Job Summary

The Priority Responder Estimator works to help generate revenue opportunities by meeting directly with property owners following a water damage, fire, mold, or bio situation event. The Priority Responder Estimator is our first face-to-face contact with our customer and must be professional, confident, empathic, and reassuring in order to build a trusting relationship with the customer. The Priority Responder Estimator would also collaborate with our marketing team to participate as needed in community awareness events and programs in promotion of the brand. The hours would generally be 7:30am-5pm M-F; however, on occasion they would need to be available as needed 24/7 during severe weather periods (3-4 times per year) and to also to serve on the after-hours on-call rotation team once training is completed. This would be for 7 days (Mon-Sun) every 8-10 weeks. There are additional bonuses paid to be on-call.

Duties:

• Be familiar with the business geographic territory
• Responsible for educating customers on emergency response services
• Communicate our many services to the affected property owner
• Willingness to learn new technologies, software, and write emergency service estimates
• Establish and maintain positive professional relationships in the local community
• On-call availability 24/7 to include weekends and holidays as needed or required
• Ability and willingness to sell our services - SECURE THE JOB
• Assist and collaborate as needed with our marketing team
• Achieve and remain current in required safety and/or emergency response certifications
• Be a solid brand ambassador for the business.

Skills and Qualifications:

At least 2 years of experience REQUIRED in any of the following or combination thereof: Insurance Adjusting, Fire or Water Restoration, Military, Fire Service, EMS, Police, 911 Dispatching, or Governmental Emergency Response Agency.

Benefits:

• Competitive Salary (based on experience) + quarterly commissions (comp range provided reflects realistic first year salary + commissions)
• Branded Apparel
• Take home company provided vehicle along with fuel card
• 9 Paid Holidays (eligible after 90 days)
• Birthday Off (or 1 day during birthday month)
• 2 Personal Days (eligible after 90 days)
• 2 Weeks Paid Vacation (eligible after 3 months)
• 401k w/match (eligible after 1 year)
• Healthcare Insurance - Medical, Dental, and Vision options (eligible after 90 days)

Office Location

Evansville, IN

SERVPRO® is an equal opportunity employer and never discriminates based on race, age, ethnicity, sexual orientation, ability, veteran status or gender.