Restoration & Reconstruction Operations Leader

Servicemaster Rrh; Indianapolis (IN); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Profit sharing

Training & development

Bonus based on performance

Company car

Company parties

Competitive salary

Employee discounts

Job summary

ServiceMaster Restoration by Century Plus in central Indiana seeks a General Manager to lead restoration and reconstruction operations. You will oversee mitigation, reconstruction, contents, warehouse, and office coordination, develop leaders, enforce accountability, and drive profitable growth.

This hands-on role reports to the owner, collaborates with accounting and CPA, and requires strong financial acumen, budgeting, scheduling, and customer satisfaction.

Qualifications

• At least five years of management experience in restoration or reconstruction with direct responsibility for employees, budgets, and profitability.
• Experience managing multiple projects, department priorities, and subcontractors.
• Knowledge of water mitigation, fire and smoke restoration, contents operations, and insurance reconstruction.
• Ability to interpret profit and loss statements, balance sheets, and cash flow reports to explain decisions.

Responsibilities

• Lead operations from intake through estimating, scheduling, production, completion, billing, and collection.
• Enforce expectations for employee responsibilities, deadlines, documentation, attendance, safety, and quality.
• Recruit, train, coach, and evaluate employees and department leaders. Address performance issues promptly.
• Match staffing and subcontractor capacity to workload; control labor, overtime, purchasing, and job costs.
• Review budgets, actual costs, remaining commitments, and profitability; investigate variances and take action.
• Oversee operating budgets, payroll, purchasing approvals, and receivables/payables coordination.
• Review financial reports with accounting staff, CPA, and owner; maintain forecasts.
• Coordinate estimates, supplements, change orders, billing, depreciation documentation, and mortgage draws.
• Meet carrier, franchise, and program requirements for response times and documentation.
• Lead operations meetings, assign actions, and verify completion.
• Implement SOPs, checklists, scorecards, and department handoffs.
• Resolve customer concerns, inspect quality, and reduce rework and contents losses.
• Report results and risks to the owner and follow approval limits.

Skills

Management experience

Budgeting

Water mitigation

Fire & smoke restoration

Profitability analysis

Xactimate

Communication

Travel ability

Education

Bachelor's degree preferred

IICRC certification preferred

OSHA safety training

Tools

Xactimate

Restoration software

QuickBooks

Restore365

Job description

ServiceMaster Restoration by Century Plus in central Indiana seeks a General Manager to lead restoration and reconstruction operations. You will oversee mitigation, reconstruction, contents, warehouse, and office coordination, develop leaders, enforce accountability, and drive profitable growth.

This hands-on role reports to the owner, collaborates with accounting and CPA, and requires strong financial acumen, budgeting, scheduling, and customer satisfaction.