General Manager Restoration and Reconstruction

ServiceMaster RRH; Indianapolis (IN); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Profit sharing

Training & development

Bonus based on performance

Company car

Company parties

Competitive salary

Employee discounts

Job summary

ServiceMaster Restoration by Century Plus in central Indiana seeks a General Manager to lead restoration and reconstruction operations. You will oversee mitigation, reconstruction, contents, warehouse, and office coordination, develop leaders, enforce accountability, and drive profitable growth.

This hands-on role reports to the owner, collaborates with accounting and CPA, and requires strong financial acumen, budgeting, scheduling, and customer satisfaction.

Qualifications

• At least five years of management experience in restoration or reconstruction with direct responsibility for employees, budgets, and profitability.
• Experience managing multiple projects, department priorities, and subcontractors.
• Knowledge of water mitigation, fire and smoke restoration, contents operations, and insurance reconstruction.
• Ability to interpret profit and loss statements, balance sheets, and cash flow reports to explain decisions.

Responsibilities

• Lead operations from intake through estimating, scheduling, production, completion, billing, and collection.
• Enforce expectations for employee responsibilities, deadlines, documentation, attendance, safety, and quality.
• Recruit, train, coach, and evaluate employees and department leaders. Address performance issues promptly.
• Match staffing and subcontractor capacity to workload; control labor, overtime, purchasing, and job costs.
• Review budgets, actual costs, remaining commitments, and profitability; investigate variances and take action.
• Oversee operating budgets, payroll, purchasing approvals, and receivables/payables coordination.
• Review financial reports with accounting staff, CPA, and owner; maintain forecasts.
• Coordinate estimates, supplements, change orders, billing, depreciation documentation, and mortgage draws.
• Meet carrier, franchise, and program requirements for response times and documentation.
• Lead operations meetings, assign actions, and verify completion.
• Implement SOPs, checklists, scorecards, and department handoffs.
• Resolve customer concerns, inspect quality, and reduce rework and contents losses.
• Report results and risks to the owner and follow approval limits.

Skills

Management experience

Budgeting

Water mitigation

Fire & smoke restoration

Profitability analysis

Xactimate

Communication

Travel ability

Education

Bachelor's degree preferred

IICRC certification preferred

OSHA safety training

Tools

Xactimate

Restoration software

QuickBooks

Restore365

Job description

Benefits

• Paid time off
• Profit sharing
• Training & development
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Employee discounts

ServiceMaster Restoration by Century Plus is seeking a General Manager to lead our restoration and reconstruction operations in central Indiana.

Reporting to the owner, you will oversee mitigation, reconstruction, contents, warehouse, and office coordination. You will develop leaders, enforce accountability, strengthen financial performance, and implement systems for profitable growth.

This hands-on role includes office and jobsite responsibilities. You will work with accounting staff and our outside CPA while remaining accountable for understanding financial reports and managing the operations that affect them.

Responsibilities

• Lead operations from intake through estimating, scheduling, production, completion, billing, and collection.
• Enforce expectations for employee responsibilities, deadlines, documentation, attendance, safety, and quality.
• Recruit, train, coach, and evaluate employees and department leaders. Address performance problems promptly.
• Match staffing and subcontractor capacity to workload. Control labor, overtime, purchasing, and job costs.
• Review budgets, actual costs, remaining commitments, and profitability. Investigate variances and implement corrective action.
• Oversee operating budgets, payroll review, purchasing approvals, and receivables and payables coordination.
• Review financial reports with accounting staff, the CPA, and the owner. Maintain operating and collection forecasts.
• Coordinate estimates, supplements, change orders, billing, depreciation documentation, and mortgage draws.
• Meet carrier, franchise, and program requirements for response times, documentation, communication, and job cycle times.
• Lead operations meetings, assign actions, and verify completion.
• Implement SOPs, checklists, scorecards, and department handoffs.
• Resolve customer concerns, inspect quality, and reduce rework and contents losses.
• Report results and risks to the owner and follow established approval limits.

Required Qualifications

• At least five years of management experience in restoration or reconstruction, with direct responsibility for employees, budgets, job profitability, and operating performance.
• Success managing multiple projects, department priorities, and subcontractors.
• Working knowledge of water mitigation, fire and smoke restoration, contents operations, and insurance reconstruction.
• Ability to interpret profit and loss statements, balance sheets, and cash flow reports and explain decisions based on them.
• Understanding of job costing, payroll burden, overhead, gross margin, net profit, and cash versus accrual reporting.
• Experience budgeting, forecasting cash needs, managing receivables, and applying purchasing and payment controls.
• Proven improvements in financial results, collections, job completion, or employee performance. Specific examples and professional references required.
• Proficiency with Xactimate, restoration management software, and spreadsheets.
• Strong communication, organization, judgment, and follow-through.
• Valid driver’s license and ability to travel to local jobsites and support emergency operations.

Education And Preferred Credentials

Bachelor’s degree in Business Administration, Business Management, Accounting, Finance, Construction Management, or a related field preferred. Candidates without a relevant degree must demonstrate equivalent business knowledge through financial education and successful operating leadership.

IICRC certifications, OSHA safety training, Restore365 and QuickBooks experience, and restoration franchise or insurance program experience preferred.

SUCCESS IN THIS ROLE

Build capable teams, maintain accurate reporting, control costs, and move jobs toward completion and payment while reducing daily owner intervention. Performance goals will be established with the owner.

Compensation: $80,000.00 - $110,000.00 per year

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.