Restoration Project Manager | Lead Teams & Scheduling

SERVPRO of Mobile County; Biloxi (MS); On-site; USD 40,000 - 70,000; Full time

Job summary

SERVPRO of Biloxi is seeking a hands-on operations supervisor to oversee franchise processes, scheduling, team performance, and customer service in a fast-paced restoration environment. You’ll lead crews, manage job profitability, ensure safety and quality, and build strong relationships with COIs while delivering exceptional service to clients across Biloxi and surrounding areas.

The role requires excellent communication, ability to multitask, lift 50 pounds, and willingness to travel locally

Qualifications

• Excellent written and oral communication skills.
• Ability to supervise others and manage multiple tasks.
• Experience in cleaning/restoration is preferred.

Responsibilities

• Oversee Franchise processes relating to customers and take care of customer needs
• Manage relationships with centers of influence (COIs)
• Oversee scheduling of jobs, resources, and crews following SERVPRO® of Biloxi production guidelines
• Manage job file documentation, job profitability, and efficiencies
• Train, manage, and recruit production personnel
• Create and/or review job scopes and ensure accuracy and clarity
• Review all job paperwork to ensure staff is ready to do the job efficiently

Skills

Communication skills

Interpersonal skills

Supervising others

Multitasking

Customer service

Education

High school diploma/GED

IICRC certification preferred

Job description

SERVPRO of Biloxi is seeking a hands-on operations supervisor to oversee franchise processes, scheduling, team performance, and customer service in a fast-paced restoration environment. You’ll lead crews, manage job profitability, ensure safety and quality, and build strong relationships with COIs while delivering exceptional service to clients across Biloxi and surrounding areas.

The role requires excellent communication, ability to multitask, lift 50 pounds, and willingness to travel locally