Restoration Project Manager

Merit Restorations; Winchester (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company Vehicle with Fuel Card

401(k) match up to 4%

Dental insurance

Health insurance

Life insurance

Vision insurance

Unlimited PTO

Job summary

Merit Restorations is seeking an experienced Restoration Project Manager to lead projects up to $50,000 from scope to closeout. You will coordinate with adjusters, subcontractors, and homeowners to keep timelines and budgets on track while delivering top-quality results.

The role requires strong communication, organization, and empathy, especially in high-pressure situations, with a focus on client experience and safety compliance.

Qualifications

• 3–5 years of construction project management experience preferred.

Responsibilities

• Lead restoration projects from scope to completion, including estimating, contracts, schedules, budgets, and reporting.

Skills

Project management

Estimating

Communication

Organization

Empathy

Microsoft Office

Procore

MS Project

Tools

Xactimate

Procore

MS Project

Microsoft Office

Job description

Description

As a Restoration Project Manager, you will lead restoration projects (up to $50,000) from scope to closeout. You’ll manage both the construction and client experience—coordinating with adjusters, subcontractors, and homeowners while keeping jobs on time, on budget, and to the highest standard of quality.

We’re looking for a technical expert: organized, detail‑driven, a strong communicator with high empathy. Someone who thrives in high‑pressure situations, solves problems quickly, and sets the pace for teams.

Requirements

RESTORATION PROJECT MANAGER ESSENTIAL DUTIES AND RESPONSIBILITIES:

Project Management

• Lead all phases of restoration projects from scope to completion: estimating, contracts, schedules, budgets, and reporting.
• Work from scopes provided by Merit Estimators; adjust and refine as needed to meet project requirements, timelines, and budgets.
• Oversee projects to ensure work is completed according to specifications, building codes, and schedules.
• Identify resources, assign tasks, and coordinate subcontractors, consultants, and vendors.
• Provide detailed quality control through frequent site visits and inspections.
• Anticipate risks, delays, or conflicts and proactively resolve them.
• Maintain compliance with local/national building codes and safety standards.

Client & Adjuster Communication

• Manage day‑to‑day homeowner and insurance adjuster interactions.
• Set and manage expectations, deliver clear updates, and resolve issues promptly.
• Document full scope of repairs during site visits and communicate findings.
• Build and sustain strong relationships with insurance carriers, adjusters, homeowners, and subcontractors.
• Communicate difficult or sensitive information tactfully and professionally.

Financial Oversight

• Prepare job budgets, track expenses, and manage cash flow.
• Ensure each project achieves a minimum gross profit margin as set by company standards.
• Handle invoicing, collections, and financial closeout of jobs.
• Support accounting team with cost tracking, invoicing, and mortgage company coordination.

Process & Performance

• Develop, manage, and improve operational procedures and workflows for efficiency and accountability.
• Oversee jobsite safety, organization, and cleanliness at all times.
• Provide owners, clients, and teams with updated two‑week lookahead schedules.
• Conduct weekly progress meetings and issue meeting minutes.
• Track submittals, RFIs, and change orders accurately.
• Ensure subcontractors comply with scope, schedule, and quality expectations.

Client Experience & Service

• Deliver a calm, empathetic presence to families navigating stressful losses.
• Ensure satisfaction at every stage; follow up after completion to maintain trust.
• Act as an advocate for the homeowner while balancing carrier requirements.
• Support sales and marketing efforts through strong client relationships and reputation.

Qualifications & Traits

• 3-5 years of construction project management experience preferred (residential, remodeling, or restoration).
• Prior insurance restoration or disaster recovery experience strongly preferred.
• Strong estimating ability; Xactimate knowledge a plus.
• Exceptional organizational, detail orientation, and follow‑through skills.
• Positive, self‑starting mindset; thrives in high‑pressure environments.
• High empathy and excellent communication skills—calm under stress, clear with clients, confident with teams.
• Proficient in Microsoft Office; familiarity with Procore, MS Project, or similar platforms a plus.
• Ability to manage multiple projects independently and simultaneously.
• Able to work at the company office in Arlington, TX.

Benefits

• Company Vehicle with Fuel Card
• 401(k) match up to 4%
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Unlimited PTO