Core Claims Project Manager--Chesapeake Office

Meritrestorations

Chesapeake (VA)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Company vehicle with fuel card

401(k) match up to 4%

Dental insurance

Health insurance

Life insurance

Vision insurance

Unlimited PTO

Job summary

Merit Restorations is seeking a Restoration Project Manager in Chesapeake, Virginia, to lead restoration projects from scope to completion, ensuring quality and compliance with standards.

The ideal candidate will showcase strong communication and organizational skills while managing projects under pressure. This role offers competitive benefits, including a company vehicle and health insurance. Join a team that values growth, leadership, and community connection.

Qualifications

Previous experience in insurance restoration or disaster recovery is preferred.
Ability to manage multiple projects independently.
Thrive in high-pressure environments.

Responsibilities

Lead all phases of restoration projects from scope to completion.
Oversee compliance with building codes and timelines.
Manage client and adjuster communication effectively.

Skills

Organizational skills

Detail orientation

Communication skills

Empathy

Problem-solving

Education

3-5 years of construction project management experience

Xactimate knowledge

Tools

Microsoft Office

Procore

MS Project

Job description

Description

Welcome to Merit Restorations.

We are experts in rebuilding homes and commercial properties after fire, water, storm, and other disasters. We serve families and insurance partners with honesty, clarity, and urgency. We take full ownership of our projects and deliver with integrity, grit, and care.

As aRestoration Project Manager, you will lead restoration projects (up to $50,000) from scope to closeout. You’ll manage both the construction and client experience—coordinating with adjusters, subcontractors, and homeowners while keeping jobs on time, on budget, and to the highest standard of quality.

We’re looking for atechnical expert: organized, detail-driven, a strong communicator with high empathy. Someone who thrives in high‑pressure situations, solves problems quickly, and sets the pace for teams.

Requirements

RESTORATION PROJECT MANAGER ESSENTIAL DUTIES AND RESPONSIBILITIES:

Project Management

Lead all phases of restoration projects from scope to completion: estimating, contracts, schedules, budgets, and reporting.
Work from scopes provided by Merit Estimators; adjust and refine as needed to meet project requirements, timelines, and budgets.
Oversee projects to ensure work is completed according to specifications, building codes, and schedules.
Identify resources, assign tasks, and coordinate subcontractors, consultants, and vendors.
Provide detailed quality control through frequent site visits and inspections.
Anticipate risks, delays, or conflicts and proactively resolve them.
Maintain compliance with local/national building codes and safety standards.

Client & Adjuster Communication

Manage day-to-day homeowner and insurance adjuster interactions.
Set and manage expectations, deliver clear updates, and resolve issues promptly.
Document full scope of repairs during site visits and communicate findings.
Build and sustain strong relationships with insurance carriers, adjusters, homeowners, and subcontractors.
Communicate difficult or sensitive information tactfully and professionally.

Financial Oversight

Prepare job budgets, track expenses, and manage cash flow.
Ensure each project achieves a minimum gross profit margin as set by company standards.
Handle invoicing, collections, and financial closeout of jobs.
Support accounting team with cost tracking, invoicing, and mortgage company coordination.

Process & Performance

Develop, manage, and improve operational procedures and workflows for efficiency and accountability.
Oversee jobsite safety, organization, and cleanliness at all times.
Provide owners, clients, and teams with updated two‑week lookahead schedules.
Conduct weekly progress meetings and issue meeting minutes.
Track submittals, RFIs, and change orders accurately.
Ensure subcontractors comply with scope, schedule, and quality expectations.

Client Experience & Service

Deliver a calm, empathetic presence to families navigating stressful losses.
Ensure satisfaction at every stage; follow up after completion to maintain trust.
Act as an advocate for the homeowner while balancing carrier requirements.
Support sales and marketing efforts through strong client relationships and reputation.

WHY MERIT

This is not an easy job. It demands toughness, precision, and compassion all at once. Not many can do it—but those who can don’t just change the lives of others, they change their own.

At Merit, we call this themost rewarding job in construction. You are there when families are at their lowest, and you lead them back to stability. You will face hard days, but you will also build skills, confidence, and resilience that set you apart as one of the best in the industry.

Here, growth isn't optional—it's who we are. You’ll join a team that values servant leadership, high standards, and human connection. You’ll be expected to take ownership, grow with urgency, and deliver with excellence.

QUALIFICATIONS & TRAITS

3-5 years of construction project management experience preferred (residential, remodeling, or restoration).
Prior insurance restoration or disaster recovery experience strongly preferred.
Strong estimating ability; Xactimate knowledge a plus.
Exceptional organizational, detail orientation, and follow‑through skills.
Positive, self‑starting mindset; thrives in high‑pressure environments.
High empathy and excellent communication skills—calm under stress, clear with clients, confident with teams.
Proficient in Microsoft Office; familiarity with Procore, MS Project, or similar platforms a plus.
Ability to manage multiple projects independently and simultaneously.
Able to work at the company office in Arlington, TX