Restoration Project Manager

Michael and Son Restoration; Raleigh (NC); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Take-home company vehicle

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

Michael & Son Services in Raleigh, NC is seeking an experienced Restoration Project Manager to lead projects from inspection through completion, billing, and payment. You will coordinate crews, vendors, and customers while ensuring proper documentation and adherence to company standards.

The role requires water and mold restoration expertise, strong organization, and the ability to manage multiple projects on a rotating on-call schedule.

Qualifications

• Proven water and mold restoration experience required.
• Strong organizational skills with ability to manage multiple active projects.
• Excellent written and verbal communication with customers and partners.
• Ability to work with crews, vendors, insurance adjusters, and other professionals.
• Valid driver’s license and insurable driving record; able to work rotating On Call Schedule.
• IICRC certification(s) preferred; experience with Xactimate/Encircle a plus.

Responsibilities

• Inspect new restoration losses and determine the work needed.
• Explain restoration process to customers and sell recommended work.
• Develop and review scopes of work and ensure crews understand tasks.
• Manage multiple projects concurrently.
• Keep customers updated throughout the project.
• Communicate with insurance adjusters, agents, and property managers.
• Monitor drying progress, jobsite conditions, and changes to scope.
• Document files for billing and ensure timely collection.

Skills

Water restoration experience

Mold restoration experience

Organization & follow-through

Project management

Communication skills

Customer communication

On-call readiness

Driver's license

IICRC certification

Tools

Xactimate

Encircle

Job description

Restoration Project Manager

Michael & Son Services has been serving homeowners since 1976. We're looking for an experienced Restoration Project Manager who can manage restoration projects from the initial inspection through completion, billing, and payment.

You'll be responsible for keeping multiple projects moving, communicating with customers and insurance partners, coordinating crews and vendors, and making sure the work is properly documented and completed.

Raleigh, NC area

What You'll Do

• Inspect new restoration losses and determine the work needed
• Explain the restoration process to customers and sell recommended work
• Develop and review scopes of work and make sure crews understand what needs to be done
• Manage multiple projects at once
• Keep customers updated throughout the project
• Communicate with insurance adjusters, agents, property managers, and other partners
• Monitor drying progress, schedules, jobsite conditions, and changes to the scope of work
• Make sure files are properly documented and ready for billing
• Follow up on anything holding up billing or payment
• Identify problems early and take action to keep projects moving
• Make sure completed work meets company standards before the project is closed
• Participate in a rotating after-hours on-call schedule

What We're Looking For

Must-Haves

• Water and mold restoration experience
• Strong organization and follow-through
• Ability to manage multiple active projects independently
• Strong written and verbal communication skills
• Comfortable working with customers, crews, and other professionals
• Valid driver's license and insurable driving record
• Ability to work a rotating On Call Schedule
• IICRC certification(s)
• Experience with Xactimate, Encircle, or similar software

Pay & Benefits

$50,000 Base Salary + Commission

You'll earn 2.5% commission when you sell a job and another 2.5% commission when the job is collected on. In addition, there's the potential for a quarterly bonus based on hitting additional metrics.

Benefits include:

• Medical, dental, and vision insurance
• FSA
• 401(k) with company match
• Paid time off
• Take-home company vehicle

We're looking for someone who is organized, responsive, communicates well, and takes ownership of their projects. If you can manage multiple jobs at once, keep customers and crews informed, stay on top of the paperwork, and follow a project through to completion and payment, we want to hear from you.

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