Restoration Project Manager

Michael and Son Restoration; Richmond (VA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

FSA

401(k) with company match

Paid time off

Take-home vehicle

Job summary

Michael & Son Services is seeking an experienced Restoration Project Manager to oversee projects from inspection through completion, billing, and payment. You will coordinate crews and vendors, communicate with customers and insurance partners, and ensure proper documentation and on-time delivery.

The role requires managing multiple projects, excellent communication, and a rotating on-call schedule. Richmond, VA area experience preferred.

Qualifications

• Must have water and mold restoration experience.
• Strong organizational and follow-through abilities.
• Ability to manage multiple active projects independently.
• Strong written and verbal communication skills.
• Comfortable working with customers, crews, and other professionals.
• Valid driver’s license and insurable driving record.
• Ability to work a rotating On Call Schedule.
• IICRC certification(s) preferred.
• Experience with Xactimate, Encircle, or similar software.

Responsibilities

• Inspect restoration losses and determine required work.
• Explain restoration process to customers and sell recommended work.
• Develop and review scopes of work for crews.
• Manage multiple projects simultaneously.
• Keep customers updated throughout the project.
• Coordinate with insurance adjusters and other partners.
• Monitor drying progress, schedules, and scope changes.
• Ensure files are documented for billing and payment.

Skills

Organizational skills

Written & verbal communication

Multi-project management

Customer interaction

On-call availability

Education

IICRC certification(s)

Tools

Xactimate

Encircle

Job description

Restoration Project Manager

Michael & Son Services has been serving homeowners since 1976. We're looking for an experienced Restoration Project Manager who can manage restoration projects from the initial inspection through completion, billing, and payment.

You'll be responsible for keeping multiple projects moving, communicating with customers and insurance partners, coordinating crews and vendors, and making sure the work is properly documented and completed.

📍 Richmond, VA area

What You'll Do

• Inspect new restoration losses and determine the work needed
• Explain the restoration process to customers and sell recommended work
• Develop and review scopes of work and make sure crews understand what needs to be done
• Manage multiple projects at once
• Keep customers updated throughout the project
• Communicate with insurance adjusters, agents, property managers, and other partners
• Monitor drying progress, schedules, jobsite conditions, and changes to the scope of work
• Make sure files are properly documented and ready for billing
• Follow up on anything holding up billing or payment
• Identify problems early and take action to keep projects moving
• Make sure completed work meets company standards before the project is closed
• Participate in a rotating after-hours on-call schedule

What We're Looking For

Must-Haves

• Water and mold restoration experience
• Strong organization and follow-through
• Ability to manage multiple active projects independently
• Strong written and verbal communication skills
• Comfortable working with customers, crews, and other professionals
• Valid driver's license and insurable driving record
• Ability to work a rotating On Call Schedule
• IICRC certification(s)
• Experience with Xactimate, Encircle, or similar software

Pay & Benefits

$50,000 Base Salary + Commission

You'll earn 2.5% commission when you sell a job and another 2.5% commission when the job is collected on. In addition, there's the potential for a quarterly bonus based on hitting additional metrics.

Benefits include:

• Medical, dental, and vision insurance
• FSA
• 401(k) with company match
• Paid time off
• Take-home company vehicle

We're looking for someone who is organized, responsive, communicates well, and takes ownership of their projects. If you can manage multiple jobs at once, keep customers and crews informed, stay on top of the paperwork, and follow a project through to completion and payment, we want to hear from you.

#MSWM1026