Restoration Project Manager

Michael And Son Services; Raleigh (NC); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

FSA

401(k) with company match

Paid time off

Take-home company vehicle

Job summary

Michael & Son Services in Raleigh, NC is seeking an experienced Restoration Project Manager to oversee projects from initial inspection to completion, billing, and payment. You will coordinate crews and vendors, communicate with customers and insurance partners, and ensure thorough documentation while managing multiple projects and an on-call rotation.

The role requires water/mold restoration experience, IICRC certifications, and proficient use of Xactimate or Encircle; a valid driver's license

Qualifications

• Water and mold restoration experience required.
• Strong organization and follow-through.
• Ability to independently manage multiple active projects.
• Strong written and verbal communication skills.
• Comfortable working with customers, crews, and other professionals.
• Valid driver's license and insurable driving record.
• Ability to work a rotating On Call Schedule.
• IICRC certification(s) preferred.
• Experience with Xactimate, Encircle, or similar software.

Responsibilities

• Inspect new restoration losses and determine the work needed.
• Explain the restoration process to customers and sell recommended work.
• Develop and review scopes of work and ensure crews understand what needs to be done.
• Manage multiple projects at once.
• Keep customers updated throughout the project.
• Communicate with insurance adjusters, agents, property managers and other partners.
• Monitor drying progress, schedules, jobsite conditions, and scope changes.
• Document files and prepare for billing.
• Follow up on items delaying billing or payment.
• Identify problems early and take action to keep projects moving.
• Ensure completed work meets company standards before close.
• Participate in rotating after-hours on-call schedule.

Skills

Restoration experience

Organization

Multi-project management

Communication skills

Customer-facing

Driver's license

On-call schedule

IICRC certification

Xactimate/Encircle software

Tools

Xactimate

Encircle

Job description

Michael & Son Services has been serving homeowners since 1976. We're looking for an experienced Restoration Project Manager who can manage restoration projects from the initial inspection through completion, billing, and payment.

You'll be responsible for keeping multiple projects moving, communicating with customers and insurance partners, coordinating crews and vendors, and making sure the work is properly documented and completed.

Raleigh, NC area

What You'll Do

• Inspect new restoration losses and determine the work needed
• Explain the restoration process to customers and sell recommended work
• Develop and review scopes of work and make sure crews understand what needs to be done
• Manage multiple projects at once
• Keep customers updated throughout the project
• Communicate with insurance adjusters, agents, property managers, and other partners
• Monitor drying progress, schedules, jobsite conditions, and changes to the scope of work
• Make sure files are properly documented and ready for billing
• Follow up on anything holding up billing or payment
• Identify problems early and take action to keep projects moving
• Make sure completed work meets company standards before the project is closed
• Participate in a rotating after-hours on-call schedule

What We’re Looking For

Must-Haves

• Water and mold restoration experience
• Strong organization and follow-through
• Ability to manage multiple active projects independentlypi-pi
• Strong written and verbal communication skills
• Comfortable working with customers, crews, and other professionals
• Valid driver's license and insurable driving record
• Ability to work a rotating On Call Schedule
• IICRC certification(s)
• Experience with Xactimate, Encircle, or similar software

Pay & Benefits

$50,000 Base Salary + Commission

You'll earn 2.5% commission when you sell a job and another 2.5% commission when the job is collected on. In addition, there's the potential for a quarterly bonus based on hitting additional metrics.

Benefits Include

• Medical, dental, and vision insurance
• FSA
• 401(k) with company match
• Paid time off
• Take-home company vehicle

We're looking for someone who is organized, responsive, communicates well, and takes ownership of their projects. If you can manage multiple jobs at once, keep customers and crews informed, stay on top of the paperwork, and follow a project through to completion and payment, we want to hear from you.

#MSWM1026

Salary: $50000 per year