Restoration Project Lead - Field Ops & Client Liaison

iicrc-careers; Hayward (CA); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

401(k)

Company parties

Free uniforms

Training & development

Job summary

iicrc-careers is seeking a Restoration Project Manager to lead field production for residential and commercial water, fire, smoke, mold restoration projects. You will oversee job progress, supervise technicians, ensure quality and budget compliance, and serve as the primary contact for customers and adjusters.

Strong leadership, hands-on knowledge of restoration techniques, and excellent communication are essential.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in restoration/construction; knowledge of materials and repair methods.
• Experience managing teams and leading field operations.
• Proficiency with Xactimate and mobile job documentation software preferred.
• Excellent communication, problem-solving, and customer service skills.
• Valid driver’s license with a satisfactory driving record.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Willingness to participate in an on-call schedule.

Responsibilities

• Manage and oversee residential and commercial restoration projects from start to completion.
• Supervise and support technicians, ensuring safety, quality, and efficiency.
• Monitor drying, demolition, mitigation, and restoration activities to ensure scope compliance.
• Communicate job processes, timelines, and next steps clearly to customers.
• Interface with insurance adjusters, customers, and internal teams to resolve issues and ensure job success.
• Create or assist with estimates using Xactimate in accordance with IICRC standards and carrier guidelines.
• Inspect and scope losses onsite; document damages with clear notes and job photos.
• Maintain accurate job documentation, including photos, notes, and billable activities for insurance reimbursement.
• Track labor, equipment, and materials used and communicate billable events appropriately.
• Conduct quality assurance inspections, obtain customer approvals, and request payments when necessary.
• Train and mentor technicians as needed.

Skills

Leadership

Team management

Communication

Customer service

Education

High school diploma

College degree preferred

Tools

Xactimate

Job description

iicrc-careers is seeking a Restoration Project Manager to lead field production for residential and commercial water, fire, smoke, mold restoration projects. You will oversee job progress, supervise technicians, ensure quality and budget compliance, and serve as the primary contact for customers and adjusters.

Strong leadership, hands-on knowledge of restoration techniques, and excellent communication are essential.