Restoration Project Manager: Field Ops & Client Liaison

ServiceMaster Restore 9610 - Hayward; Hayward (CA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company car

Dental insurance

Health insurance

Paid time off

Vision insurance

Company parties

Free uniforms

Training & development

Job summary

ServiceMaster Restore 9610 - Hayward is seeking a Restoration Project Manager to lead field production for water, fire, smoke, mold, and related restoration projects. You will oversee progress, supervise technicians, ensure quality and budget compliance, and serve as primary point of contact for customers and adjusters.

Ideal candidates bring a strong restoration/construction background, leadership experience, and proficiency with Xactimate.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Strong background in restoration and/or construction, including knowledge of building materials and repair methods.
• Experience managing teams and leading field operations.
• Proficiency with Xactimate and mobile job documentation software preferred.
• Excellent communication, problem-solving, and customer service skills.
• Valid driver’s license with a satisfactory driving record.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Willingness to participate in an on‑call schedule.

Responsibilities

• Manage and oversee residential and commercial restoration projects from start to completion.
• Supervise and support technicians assigned to each job, ensuring safety, quality, and efficiency.
• Monitor drying, demolition, mitigation, and restoration activities to ensure scope compliance.
• Communicate job processes, timelines, and next steps clearly to customers.
• Interface with insurance adjusters, customers, and internal teams to resolve issues and ensure job success.
• Create or assist with estimates using Xactimate in accordance with IICRC standards and carrier guidelines.
• Inspect and scope losses onsite; document damages with clear notes and job photos.
• Maintain accurate job documentation, including photos, notes, and billable activities for insurance reimbursement.
• Track labor, equipment, and materials used and communicate billable events appropriately.
• Conduct quality assurance inspections, obtain customer approvals, and request payments when necessary.
• Train and mentor technicians as needed.

Skills

Leadership

Communication

Customer service

Problem solving

Team management

Time management

On-call readiness

Education

High school diploma or equivalent

College degree preferred

Tools

WRT – Water Damage Restoration Technician

ASD – Applied Structural Drying Technician

FSRT – Fire & Smoke Restoration Technician

OCT – Odor Control Technician

Job description

ServiceMaster Restore 9610 - Hayward is seeking a Restoration Project Manager to lead field production for water, fire, smoke, mold, and related restoration projects. You will oversee progress, supervise technicians, ensure quality and budget compliance, and serve as primary point of contact for customers and adjusters.

Ideal candidates bring a strong restoration/construction background, leadership experience, and proficiency with Xactimate.