Restoration Project Lead — Drive Quality & Client Success

SERVPRO of Wright County; Monticello (MN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Health Insurance

Kavira Health Benefit

HSA (if enrolled in health insurance)-

Company contributes monthly into HSA

Dental insurance

Retirement Plan- Company matches up to

3%

Free Life Insurance coverage

Short term disability

Accident Insurance

Critical Care Insurance

Employee Resource Group

Job summary

SERVPRO of Wright County is seeking a Restoration Manager in Minnesota to oversee all restoration projects and crews, ensuring top-notch customer service and quality work. This front-line role leads the team to operational excellence with accountability for scope, scheduling, and safety.

You will drive project coordination, manage subcontractors, and maintain communications with customers and insurers while supporting recruitment and training efforts to build a high-performance team.

Qualifications

• High school diploma or GED; Associate or Bachelor's degree preferred.
• Valid driver's license.
• At least 1 year of management and/or supervisory experience.
• At least 3 years of industry experience.
• IICRC certification a preferred.

Responsibilities

• Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.
• Negotiate with customers and/or clients for approval of restoration activities
• Schedule, coordinate and oversee crews, assets, and subcontractors to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain all communications with customers, teammates, vendors, and insurance representatives
• Manage production expenses including labor, equipment, vehicles, and other assets
• Manage the customer and client experience and overall satisfaction
• Provide priority response to potential customers, as needed.
• Actively engage in recruiting, hiring, and training restoration teammates

Skills

Leadership

Team management

Customer service

Project coordination

Education

High school diploma/GED

Associate or Bachelor's degree preferred

Job description

SERVPRO of Wright County is seeking a Restoration Manager in Minnesota to oversee all restoration projects and crews, ensuring top-notch customer service and quality work. This front-line role leads the team to operational excellence with accountability for scope, scheduling, and safety.

You will drive project coordination, manage subcontractors, and maintain communications with customers and insurers while supporting recruitment and training efforts to build a high-performance team.