Restoration Production Lead: Water, Fire & Mold Projects

SERVPRO of Vacaville / Dixon; North Carolina; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Company car

401(k) matching

Competitive salary

Job summary

Servpro of New Hanover County is seeking an experienced Restoration Production Manager to oversee all aspects of assigned restoration projects and crews for residential and commercial clients. This front-line management position leads the team to operational excellence.

The role emphasizes accurate scope development, coordinating crews (including subcontractors), managing production costs, and maintaining exceptional client satisfaction.

Qualifications

• Valid driver’s license required.
• High school diploma/GED; Associate degree or Bachelor’s degree preferred.
• At least 1 year of management and/or supervisory experience.
• IICRC certification required.
• Must have at least 2 years experience in restoration industry.
• Xactimate Estimating experience preferred.

Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.
• Manage production expenses including equipment, vehicles, and other material assets.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Provide priority response to potential customers.
• Participate in recruiting, hiring, and training restoration teammates.

Skills

Xactimate estimating

Management experience

IICRC certification

Restoration industry experience

Education

High school diploma/GED

Associate or Bachelor’s degree preferred

Job description

Servpro of New Hanover County is seeking an experienced Restoration Production Manager to oversee all aspects of assigned restoration projects and crews for residential and commercial clients. This front-line management position leads the team to operational excellence.

The role emphasizes accurate scope development, coordinating crews (including subcontractors), managing production costs, and maintaining exceptional client satisfaction.