Water & Fire Restoration Operations Leader

Servpro Industries, Inc.; New York, Northern (NY, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Vision insurance

Job summary

SERVPRO of Northwest Brooklyn is hiring a Production Manager to oversee all restoration projects and production crews. You will drive customer satisfaction, revenue growth, and staff development in a fast-paced environment.

The role emphasizes risk management, safety, and delivering exceptional service in fire and water damage scenarios. Competitive pay is offered with room to grow through our training programs.

Qualifications

• MUST have Water and Fire Damage Remediation Experience.
• Effective written and oral communication.
• Intermediate math skills.
• Experience in cleaning/restoration preferred.
• High school diploma/GED.
• IICRC certifications preferred.

Responsibilities

• Manage the customer experience and overall customer satisfaction.
• Manage the client experience and overall client satisfaction.
• Provide priority response to potential customers.
• Develop scope of work for projects and review estimates.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule crews and resources to provide service on active projects.
• Coordinate and oversee the production of services with crews and subcontractors.
• Document and/or review job file to support the services provided.
• Maintain communication with internal and external stakeholders.
• Manage production expenses.
• Manage equipment and materials (assets).
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.

Skills

Water/Fire restoration experience

Communication

Math skills

Cleaning/restoration experience

Driver's license

Education

High school diploma/GED

Tools

IICRC Certification (Preferred)

Job description

SERVPRO of Northwest Brooklyn is hiring a Production Manager to oversee all restoration projects and production crews. You will drive customer satisfaction, revenue growth, and staff development in a fast-paced environment.

The role emphasizes risk management, safety, and delivering exceptional service in fire and water damage scenarios. Competitive pay is offered with room to grow through our training programs.