Restoration Production Lead: Estimating & Scheduling

SERVPRO of New Hanover; Wilmington (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Company car

401(k) matching

Competitive salary

Superior benefits

Paid training

Career progression

Personal and professional development

Competitive compensation

Job summary

Servpro of New Hanover County is seeking an experienced Restoration Production Manager to lead project scoping, estimating, and on-site production for restoration services. The role requires supervision of crews, subcontractors, and coordination with customers and insurers while maintaining project quality and timelines.

The ideal candidate has IICRC certification, at least 2 years in restoration, and strong communication skills.

Qualifications

• Valid driver's license required.
• High school diploma/GED; Associate or Bachelors degree preferred.
• At least 1 year of management or supervisory experience.
• IICRC certification required.
• Must have at least 2 years experience in restoration industry.
• Xactimate estimating experience preferred.

Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.
• Manage production expenses including equipment, vehicles, and other material assets.
• Provide priority response to potential customers.
• Participate in recruiting, hiring, and training restoration teammates.

Skills

Management experience

Customer communication

Budgeting

Education

IICRC certification

Tools

Xactimate Estimating

Job description

Servpro of New Hanover County is seeking an experienced Restoration Production Manager to lead project scoping, estimating, and on-site production for restoration services. The role requires supervision of crews, subcontractors, and coordination with customers and insurers while maintaining project quality and timelines.

The ideal candidate has IICRC certification, at least 2 years in restoration, and strong communication skills.