Restoration Operations Manager

Voda Cleaning & Restoration of Columbia; Lexington (SC); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a rapidly growing company in the cleaning and restoration industry as an Operations Manager. This pivotal role involves overseeing daily operations, ensuring project efficiency, and maintaining high customer satisfaction. You will develop strategic plans for growth, manage resources, and uphold compliance with industry standards. Your leadership will foster client relationships and optimize operational processes in a fast-paced environment. If you're a dynamic leader with a passion for excellence and sustainable practices, this opportunity offers the chance to make a significant impact in a rewarding field.

Benefits

Competitive Salary

Fast Paced Environment

Health Benefit Options

Qualifications

• 3-5 years of managerial experience in cleaning and restoration.
• Current IICRC certifications required for the role.

Responsibilities

• Oversee daily operations ensuring efficient resource management.
• Develop strategic plans to align with company goals and growth.

Skills

Leadership Skills

Communication Skills

Problem-Solving Skills

Customer Service

Strategic Planning

Education

Bachelor’s degree in Business Administration

Management or related field

Tools

Xactimate

Job description

Restoration Operations Manager

• Competitive Salary
• Fast Paced Environment
• Health Benefit Options

Company Overview

An opportunity to join one of the fastest growing cleaning and restoration businesses in the United States. Voda Cleaning and Restoration is a premier provider in the cleaning and restoration industry, known for delivering exceptional services across residential and commercial sectors. With a commitment to excellence and a focus on sustainable practices, Voda utilizes the latest technologies and techniques to ensure optimal results. Our team of certified professionals is dedicated to restoring safety and beauty to environments affected by water, fire, and mold damage, ensuring customer satisfaction through every step of the process.

Job Summary

This position is a pivotal leadership position within the cleaning and restoration industry, responsible for overseeing all aspects of the company's operations. This role entails managing daily business activities, ensuring projects are completed efficiently, and maintaining high levels of customer satisfaction. The Operations Manager will develop strategic plans to drive business growth, manage company resources, and uphold strict compliance with industry standards. With a focus on quality service delivery, the Operations Manager also nurtures client relationships, leads and mentors staff, and optimizes operational processes. Ideal candidates will have a strong background in management, proven industry experience, and relevant certifications such as IICRC. This role is suited for a dynamic leader looking to make a significant impact in a fast-paced environment.

Responsibilities

• Oversee daily operations of the business unit including effective management of resources, staff performance, and customer satisfaction.
• Develop and implement strategic plans that align with company goals, focusing on operational efficiency and revenue growth.
• Maintain a high standard of service delivery, ensuring compliance with industry regulations and company policies.
• Cultivate strong relationships with clients, suppliers, and industry professionals to enhance service offerings and business development.
• Manage budgets, forecasts, and reports; implement strategies to reduce costs and maximize profitability.
• Provide leadership, training, and guidance to staff; fostering a productive work environment and promoting a culture of teamwork and continuous improvement.

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field.
• 3-5 years of proven experience in a managerial role within the cleaning and restoration industry.
• Current IICRC (Institute of Inspection, Cleaning and Restoration Certification) certifications.
• WRT, AMRT, ASD (optional)
• Strong understanding of business management, operational processes, and customer service.
• Excellent communication, interpersonal, and leadership skills to lead crews of technicians.
• Ability to strategize, solve problems effectively, and handle multiple priorities in a fast-paced environment.
• Comfortability in creating Xactimate estimates.
• Ability to learn and work within various technologies.
• Ability to work in the field when needed.