Restoration Operations Lead

SERVPRO Of Franklin, Vance & Granville Counties; North Carolina; On-site; USD 65,000 - 90,000; Full time

Job summary

SERVPRO Of Franklin, Vance & Granville Counties is seeking a Restoration Manager to oversee all aspects of restoration projects and crews, ensuring excellent customer service and high-quality work. This front-line management role leads the team toward operational excellence.

You will coordinate schedules, manage subcontractors and assets, review site documentation, and maintain clear communication with customers, vendors, and insurers while controlling production expenses.

Qualifications

• Oversee restoration projects from start to finish.
• Coordinate and lead crews, assets, and subcontractors.
• Maintain proactive communication with customers, teammates, vendors and insurers.

Responsibilities

• Ensure accurate scope of work and prepare statements of work using estimating software.
• Negotiate with customers for approval of restoration activities.
• Schedule, coordinate and oversee crews, assets, and subcontractors on active projects.
• Review site documentation to support services and billing requirements.
• Maintain communications with customers, teammates, vendors, and insurers.

Skills

Team leadership

Customer service

Project coordination

Negotiation

Scheduling

Communication

Tools

Estimating software

Job description

SERVPRO Of Franklin, Vance & Granville Counties is seeking a Restoration Manager to oversee all aspects of restoration projects and crews, ensuring excellent customer service and high-quality work. This front-line management role leads the team toward operational excellence.

You will coordinate schedules, manage subcontractors and assets, review site documentation, and maintain clear communication with customers, vendors, and insurers while controlling production expenses.