Restoration Office/Operations Manager

ServiceMaster Restore®; Irvine (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Free food & snacks

Free uniforms

Parental leave

Training & development

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Job summary

ServiceMaster Restore Irvine seeks an experienced Operations Manager to lead the Admin team, implement process improvements, ensure compliance with policies and regulations, and drive efficiency and profitability across the organization.

The role oversees daily operations, KPI tracking, and vendor relationships, while coaching staff to deliver high-quality customer experiences and maintain high standards of safety and service.

Qualifications

• Ability to read, analyze and interpret general business processes and regulatory requirements.
• Ability to present training and information to groups of managers, employees, customers, and clients.
• Valid driver's license and satisfactory driving record.
• Experience budgeting and forecasting.
• Experience negotiating with suppliers/sub-contractors/vendors.

Responsibilities

• Responsible for the production, procurement, and planning of daily operations.
• Ensures timely, compliant and accurate management of work order processes and licensing management.
• Participates with owner in development of operational and business strategies.
• Provides direct support to office personnel, technicians, and sales associates regarding customer escalations and standard operating procedures.
• Oversees and reviews daily operational and compliance metrics and resolves issues.
• Supervises production staff, estimators and claims coordinators.
• Influences vendor selection and manages vendor relationships.
• Approves expenses and purchases of direct reports.
• Communicates process changes to relevant parties for a successful business.
• Ensures health and safety regulations are followed.
• Improves operational management systems and trains for new initiatives and technology.
• Manages growth and success of the team and guides employees.
• Manages internal assets such as equipment and supplies.
• Monitors KPIs and production quality; ensures process safety standards.
• Plans and schedules workload to meet targets cost-effectively.
• Reviews workloads and may recruit, train and supervise staff.

Skills

Regulatory compliance

Process improvement

Leadership

Vendor management

Budgeting & forecasting

Strong communication

Project management

Microsoft Office

Education

Bachelor's degree in Business or related field

Tools

Xactimate

XactAnalysis

Microsoft Office suite

Job description

Position Overview

This is a high impact position within our business, we are seeking a person that has the technical and business experience and will thrive in the culture of our organization. The Operations Manager is responsible to implement the process improvement and practices across the organization as well as ensuring company policies, industry standards, compliance and regulatory requirements are followed. The Office/Operations Manager supervises the Administrative Team and ensures operational KPIs, financial and customer experience standards are met. Ultimately, we’ll trust you to help us remain compliant, efficient and profitable during business. The Office/Operations Manager leads and motivates the Admin team, finding ways to increase quality of customer experience and implement best practices across all levels.

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Free food & snacks
• Free uniforms
• Parental leave
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts

Job Responsibilities

• Responsible for the production, procurement, and planning of daily operations
• Ensures timely, compliant and accurate management of work order processes, business information, and licensing management ensuring the company’s processes remain legally compliant
• Participates with owner in development of operational and business strategies, supporting the Owner’s vision and process ideals
• Provides direct support to office personnel, technicians, and sales associates regarding customer escalations, technical questions and support, and standard operating procedures.
• Oversees and reviews daily operational and compliance metrics, as well as the escalation, tracking, and resolution of issues
• Supervises production staff members, estimators and claims coordinators
• Influences selection of vendors and manages ongoing vendor relationships
• Approves expenses and purchases of direct reports
• Communicating process changes to relevant parties to ensure a successful business
• Ensuring that health and safety regulations are followed
• Improve operational management systems and processes and provides training for new initiatives and technology launches
• Manages the growth and success of the team, providing guidance to employees
• Managing internal assets of the company such as equipment, materials and supplies
• Monitors KPIs- production quality standards and ensures process safety standards are met
• Plans, schedules, and reviews workload and manpower to make sure targets are being met on a cost-effective basis
• Reviewing workloads and manpower to ensure targets are met. May recruit, train and supervise staff

Job Requirements

• Ability to read, analyze and interpret general business processes as well as federal, state, and local rules and regulations and successfully apply and provide support in efforts to comply with regulations and process improvement initiatives
• Ability to effectively present training and/or information, respond to questions from groups of managers, employees, customers, and clients verbally and/or in writing
• Valid driver's license and a satisfactory driving record
• Skilled in using computers or necessary technology to include Microsoft Office products such as Word, Excel, Outlook, PowerPoint
• Experienced using Xactimate and XactAnalysis, utilizing reports to improve operations
• 3-5 years experience as a sales or service manager or corporate support function preferred
• Ability to work closely with, influence, and hold senior leaders accountable to resolving issues or capitalizing on opportunities
• Ability to engage and motivate others to drive results
• Ability to manage time and workload effectively
• Ability to work in a team environment
• Excellent problem solving and communication skills, written and verbal
• Experience budgeting and forecasting
• Experience in Negotiating with suppliers/sub-contractors/vendors
• Familiarity with business and financial principles
• Knowledge of organizational improvement and operations management
• Strong Leadership- Proven ability and work experience as Operations Manager or similar role
• Outstanding organizational skills
• Understanding of consumer psychology, organizational behavior and knowledge of the restoration industry