Operations Manager

Neighborly Company and its affiliates

Mandeville (LA)

On-site

USD 48,000 - 50,000

Full time

3 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Bonus eligibility

Job summary

Rainbow Restoration is seeking an Operations Manager to lead restoration projects from start to finish, ensuring timely service delivery and customer satisfaction. You will supervise staff, manage vehicle/equipment maintenance, and ensure standards are met while coordinating with customers during the reconstruction process.

Ideal candidates have construction/mitigation experience, strong leadership, and solid project management skills, with proficiency in industry software such as

Qualifications

Minimum experience in construction, mitigation, and insurance claims.
Strong organizational skills and attention to detail.
Solid knowledge of building construction and project management.

Responsibilities

Lead restoration projects from start to finish.
Maintain service schedules to meet customer requirements.
Supervise restoration staff including hiring, training, and performance management.
Manage vehicles and equipment maintenance.
Communicate with customers throughout the reconstruction process.
Inspect sites to ensure scope, timeline, and Rainbow Restoration standards.

Skills

Construction experience

Mitigation

Insurance claims

Highly organized

Building construction knowledge

Project management

Problem solving

Leadership

Xactimate

Symbility

Mitigate

Driver's license

Background check

Drug screen

Lift 75 lbs

Walk/stand long

PPE

After-hours work

Job description

Are you self-motivated, thrive in a fast-moving environment, and able to manage time to effectively meet deadlines? Do you have excellent communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis? Are you experienced in home restoration, reconstruction, or cleaning?

If you said yes to the above, then we may have a great opportunity for you at Rainbow Restoration as an Operations Manager!

At Rainbow Restoration, you’ll help people when their home, property, or business suffers damage from fire, water, smoke, or mold.

If you’re ready to start a career where you do something different every day and enjoy knowing that you’re making a difference in the lives of our customers and team members, we want to talk to you!

Why You Should Join Our Team

We invest in you. We provide you with the training you need and help you get advanced industry certifications. And when you maintain and progress in your certifications, you’ll have the opportunity to make more money.

This is a career. With the ability to independently manage projects and directly affect outcomes, your career growth opportunities are in your hands! Company growth is your growth!

You’ll be helping people when they need it most. You’ll be one of the first points of contact when helping people at one of the most challenging times of their life. You’ll lead a team to make a huge impact in the community by restoring properties back to pre-loss condition.

This is a stable industry. Restoration services will always be needed when a disaster strikes at someone’s home or business. This means you’ll have a long‑term opportunity to use your skills with us at Rainbow Restoration.

Your Responsibilities as Operations Manager

You’ll be a key component of our team leading a team to provide restoration services to our customers. As you grow in experience, here are some of the things you will do:

Oversee construction projects from beginning to end
Establish and maintain a service schedule to ensure all service is delivered to meet customer requirements
Supervise restoration employees including hiring, training, and performance management
Manage the maintenance of all assigned vehicles and equipment
Communicate with customers throughout reconstruction process
Inspect job sites frequently to verify the scope of work is being performed correctly, that it meets the projected timeline and that it complies with Rainbow Restoration standards
Give daily reports regarding job status
Resolve any problems that may arise
Collaborate with subcontractors and key team members of the project team
Ensure all deadlines are met
Work with management to develop a business plan to generate prospective customers to meet the projected sales goals

How to be Successful as an Operations Manager

Your success is entirely within your control. We won’t sugarcoat it; this can be a tough job. You’ll often work in attics, basements, crawl spaces, and other rooms in a home that are contaminated due to fire or flood or other damage. You can’t be afraid to get dirty.

You’ll be a great fit to grow in this role if:

You know how to provide exceptional customer service. You show empathy for the customer, you are friendly, and you are always professional in both your appearance and your attitude.

You have great attention to detail. This is key to ensuring that the detailed documentation of a loss are accurate and complete. Using the latest systems and technology ensure that we do projects right the first time every time.

You are a team player. As part of a team passionate about helping others, you must be dedicated to excellence and ready to step up and help, no matter what.

You are positive and have a resilient attitude. You find excitement in the unknown and are eager to show up on time to do what it takes to get the job done.

You are comfortable using hand and power tools. You’ll be working with the best equipment during demolition projects to ensure properties are restored.

Job Requirements for the Operations Manager

Here are the minimum requirements to be considered for this job.

Previous experience in construction, mitigation, insurance claims a MUST!
Highly organized
Working knowledge of building construction required to be considered for position.
Strong project management skills
Strong problem solving and critical thinking skills.
Strong leadership qualities
Working knowledge of industry standard software Xactimate / Symbility / Mitigate
Must have a valid driver’s license and a clean background check
Must pass drug screen
Must be able to lift 75 pounds unassisted.
Must be able to walk/stand for long periods of time, climb ladders, and work in tight spaces.
Must be able to wear respiratory equipment and PPE.
Must be available to work after hours, and on rotation for emergency calls.