Restoration Manager

SERVPRO Of Franklin, Vance & Granville Counties; Henderson (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading restoration company in North Carolina seeks a Restoration Manager to oversee project operations and crew management. The ideal candidate will ensure quality work, negotiate contracts, and enhance customer satisfaction. Must have experience in restoration management and strong leadership skills.

Qualifications

• Experience in restoration project management.
• Strong negotiation and communication skills.
• Ability to manage crews and subcontractors.

Responsibilities

• Oversee projects and crews ensuring quality work.
• Negotiate restoration activities with clients.
• Manage production expenses and overall customer satisfaction.

Job description

Benefits

• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

As Restoration Manager, you will oversee all aspects of projects and crews, ensuring excellent customer service and quality work. This front-line management position leads their team to operational excellence.

Key Responsibilities

• Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.
• Negotiate with customers and/or clients for approval of restoration activities
• Schedule, coordinate and oversee crews, assets, and subcontractors to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain all communications with customers, teammates, vendors, and insurance representatives
• Manage production expenses including labor, equipment, vehicles, and other assets
• Manage the customer and client experience and overall satisfaction; provide priority response to potential customers as needed
• Actively engage in recruiting, hiring, and training restoration teammates — able to perform duties of teams being supervised