Restoration Office Manager: On-Call Ready

SERVPRO Industries, Inc.; Norwalk (CT); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

PTO/Sick, Vacation PTO

Holidays

Professional development assistance

Job summary

SERVPRO Industries, Inc. is seeking an experienced Office Manager in Norwalk, CT to run day-to-day office operations and support restoration projects.

You will lead the office coordinators, manage files, assist with estimating and invoicing, and ensure top-tier customer satisfaction in a fast-paced environment. Ideal candidates bring 4+ years in management and restoration knowledge, with strong organizational skills and proficiency in Xactimate/Xactanalysis and related software.

Qualifications

• Minimum 4+ years in management or supervisory roles.
• Experience in restoration/construction admin work preferred.
• Strong organizational and multitasking abilities with restoration project context.

Responsibilities

• Oversee daily office operations and coordinators to ensure efficiency.
• Coordinate scheduling for Project Managers and crews; track timelines.
• Assist with estimating/invoicing using Xactimate/Xactanalysis.
• Maintain job files, reports, and client communications.
• Support policy implementation and process improvements in restoration.

Skills

Office management

Customer service

Team leadership

Problem solving

Education

High school diploma/GED

Associate or Bachelor preferred

Tools

Xactimate

Xactanalysis

WorkCenter

Cotality

Drybooks

Dry Logs

DocuSketch

Dash

Job description

SERVPRO Industries, Inc. is seeking an experienced Office Manager in Norwalk, CT to run day-to-day office operations and support restoration projects.

You will lead the office coordinators, manage files, assist with estimating and invoicing, and ensure top-tier customer satisfaction in a fast-paced environment. Ideal candidates bring 4+ years in management and restoration knowledge, with strong organizational skills and proficiency in Xactimate/Xactanalysis and related software.