On-site Restoration Office Manager - Leadership & Ops

Comunidade Metodista; Stamford (CT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Paid time off

Professional development opportunities

Job summary

Comunidade Metodista in Norwalk, CT seeks an experienced Office Manager to lead daily operations for a restoration and construction team specializing in water, fire, and mold mitigation. You will oversee administrative processes, manage office staff, and support project coordination to ensure excellent client service and efficient project delivery.

The role requires 4+ years in management and customer service, proficiency with Xactimate and related tools, and strong organizational skills.

Qualifications

• 4+ years in management or supervisory roles.
• 4+ years in customer service or office work.
• Background in restoration or construction preferred.
• Proficiency with Microsoft Office and restoration software.
• Strong organizational, multitasking, and communication skills.
• Ability to handle confidential information with integrity.

Responsibilities

• Oversee daily office operations and team productivity.
• Support job file documentation, scheduling, and recordkeeping.
• Use Xactimate and XactAnalysis for estimating and invoicing.
• Work with WorkCenter, Dash, Drybook, Dry Logs, and DocuSketch.
• Coordinate communication between departments and clients.
• Train new team members and assist with performance reviews.
• Manage reports, data, and project updates.
• Maintain office supplies, equipment, and compliance standards.
• Support management with policies and process improvements.
• Participate in on-call rotation for 24-hour emergency services.

Skills

Office management

Customer service

Leadership

Organization

Communication

Multitasking

Problem-solving

Confidentiality

Education

High school diploma or GED

College degree preferred

Tools

Xactimate

XactAnalysis

WorkCenter

Dash

Drybook

Dry Logs

DocuSketch

Job description

Comunidade Metodista in Norwalk, CT seeks an experienced Office Manager to lead daily operations for a restoration and construction team specializing in water, fire, and mold mitigation. You will oversee administrative processes, manage office staff, and support project coordination to ensure excellent client service and efficient project delivery.

The role requires 4+ years in management and customer service, proficiency with Xactimate and related tools, and strong organizational skills.