Office Manager

SERVPRO Industries, Inc.; Norwalk (CT); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

PTO/Sick, Vacation PTO

Holidays

Professional development assistance

Job summary

SERVPRO Industries, Inc. is seeking an experienced Office Manager in Norwalk, CT to run day-to-day office operations and support restoration projects.

You will lead the office coordinators, manage files, assist with estimating and invoicing, and ensure top-tier customer satisfaction in a fast-paced environment. Ideal candidates bring 4+ years in management and restoration knowledge, with strong organizational skills and proficiency in Xactimate/Xactanalysis and related software.

Qualifications

• Minimum 4+ years in management or supervisory roles.
• Experience in restoration/construction admin work preferred.
• Strong organizational and multitasking abilities with restoration project context.

Responsibilities

• Oversee daily office operations and coordinators to ensure efficiency.
• Coordinate scheduling for Project Managers and crews; track timelines.
• Assist with estimating/invoicing using Xactimate/Xactanalysis.
• Maintain job files, reports, and client communications.
• Support policy implementation and process improvements in restoration.

Skills

Office management

Customer service

Team leadership

Problem solving

Education

High school diploma/GED

Associate or Bachelor preferred

Tools

Xactimate

Xactanalysis

WorkCenter

Cotality

Drybooks

Dry Logs

DocuSketch

Dash

Job description

Office Manager – Water, Fire Mitigation & Construction

FLSA Classification: Full-Time, Exempt

Location: Norwalk, CT

Comp Range: $60,000 to $75,000, Salary Range (Depends on Experience)

DESCRIPTION

Servpro of Stamford, serving the Fairfield County (Norwalk, CT) area is seeking a self-motivated individual to fill the role of the Office Manager. As the Office Manager, you will be responsible for managing, training, assisting and motivating the SERVPRO® Office Coordinators (JFC) team. You will participate in daily office functions, oversee the job file administrative activities, and always ensure customer satisfaction. We have a sincere drive toward the goal of helping make fire, water, and mold damage “Like it never even happened®!”

As an Office Manager at SERVPRO of Stamford, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

Essential Duties & Responsibilities

Responsibilities

• Oversee day-to-day office operations, and the office coordinators (JFCs) to ensure efficiency and productivity
• Participate in day-to-day activities daily to ensure each team member stays on track
• Experience with Xactimate & Xactanalysis software to assist with estimating and invoicing processes is required
• Experience with WorkCenter, Cotality, Drybooks, and Dry Logs is required
• Leverage your knowledge of restoration processes to assist with project coordination and client communication
• Manage administrative tasks, overseeing and auditing job files, scheduling Project Managers and Production Crews, correspondence, and record keeping
• Support other management in implementing policies and procedures tailored to the restoration industry
• Provide support to team members with heavier workloads, ensuring their success and maintaining project timelines
• Assist with new office coordinators onboarding, timekeeping, and performance evaluations
• Collaborate with other departments to facilitate communication and streamline processes related to restoration projects
• Prepare and analyze reports, presentations, and data specific to the restoration industry
• Ensure compliance with relevant regulations and industry best practices
• Foster a positive and inclusive office culture, understanding the unique challenges and nuances of the restoration industry
• Coordinate and maintain office supplies, equipment, and inventory

Position Requirements

• Proven experience as an office manager, office administrator, previous job file coordinator or in a similar administrative role within the restoration or construction industry
• Excellent organizational and multitasking abilities, specifically within the context of restoration projects
• Strong attention to detail and problem-solving skills related to restoration operations
• Proficient in Microsoft Office Suite and other office management software commonly used in the restoration industry
• Experience with Xactimate & Xactanalysis software for estimating and invoicing preferred.
• Experience with WorkCenter, Dash, Drybook, Dry Logs, and DocuSketch preferred.
• Outstanding communication and interpersonal skills, with a deep understanding of client and project coordination within restoration preferred.
• Ability to work independently and collaboratively in a team environment, with an understanding of the dynamic nature of restoration projects.
• High level of integrity and confidentiality, recognizing the sensitivity of restoration work.
• 4+ years of management and/or supervisory experience.
• 4+ years of customer service and/or office-related experience.
• Knowledge of best practices and procedures within the restoration industry is preferred.

EDUCATION

• High school diploma/GED; required
• Associate degree or bachelor’s degree preferred

COMPENSATION & BENEFITS

Benefits:

• 401(k) with company match
• Health insurance
• PTO/Sick, Vacation Paid Time Off
• Holidays
• Professional development assistance

Schedule:

• 8 Hour Day / 40 Hours Per Week Shift, required - Monday to Friday
• Must be available for on-call rotation due to our 24-hour emergency services

On-Call Dispatcher:

• As part of our 24-hour emergency services operation, employees are required to serve as an On-Call Dispatcher for one week per month or one week in 6-7 weeks, which is calendared in advance, covering after-hours shift.

WORKING CONDITIONS

Environment:

This position will be in-office and in the field environment; not eligible for hybrid or remote

Ability to commute:

• Norwalk, CT 06851:

Reliably commute or planning to relocate before starting work (Required)

Physical Demands:

Work is performed in an office environment, but at times it will require travel to job sites for large losses or as required by management. Light work that includes moving objects up to 20 pounds may be required.

ABOUT SERVPRO

History

SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area understands the stress and worry that comes with a fire or water damage and the disruption it causes to your life, home, or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened." SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area can also mitigate mold and mildew from your home or business.

Importance of Community

Many leaders in our business were born, raised, and have raised families of their own in Fairfield County. Our neighbors are very important to us. With over 35 years we have helped thousands of people and businesses to recover from disaster as quickly as possible.

Training

We pride ourselves in being the best in the industry, and the best in the community. That’s why our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Franchise Facility for regular IICRC-industry certification, our technicians are equipped with the knowledge and tools to restore your property.

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.