Detail‑Driven Job File Coordinator | Office Operations

SERVPRO Industries, Inc.; Norwalk, Northern (CT, KY); Hybrid; USD 71,635,000 - 77,366,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

PTO/Sick, Vacation Paid Time Off

Holidays

Professional development assistance

Job summary

SERVPRO of Stamford is seeking a detail-oriented Job File Coordinator/Office Coordinator in Norwalk, CT. The role involves managing and coordinating job files for residential and commercial mitigation projects, supporting Project Managers, and ensuring timely completion of duties in a fast-paced office.

The ideal candidate will have strong knowledge of office systems, MS Office, and experience with insurance claims.

Qualifications

• Knowledge of office management systems and procedures.
• Proficiency in Microsoft Office Suite and Franchise software.
• Experience in Insurance Claims Processing preferred.
• Bilingual – English/Spanish is a plus.
• Ability to thrive in a fast-paced, high-volume environment.

Responsibilities

• Interface with Customers to ensure open and effective communication and timely completion of duties and job files.
• Oversee scheduling, appointments, and production services.
• Monitor and ensure complete file status with supporting documentation.
• Handle insurance claims processing.
• Prepare job file reports and ensure audit readiness.
• Assist with answering main office lines and administrative duties.

Skills

Office management systems

MS Office Suite

Insurance claims processing

Tech savvy

Xactimate

XactAnalysis

Time management

Attention to detail

Written and verbal communication

Organization

Multi-tasking

Bilingual English/Spanish

Education

High school diploma/GED

Associate degree

Job description

SERVPRO of Stamford is seeking a detail-oriented Job File Coordinator/Office Coordinator in Norwalk, CT. The role involves managing and coordinating job files for residential and commercial mitigation projects, supporting Project Managers, and ensuring timely completion of duties in a fast-paced office.

The ideal candidate will have strong knowledge of office systems, MS Office, and experience with insurance claims.