Restoration Manager

SERVPRO of Union County/Anson, Stanly & Richmond Counties; Norwood (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Bonus

Company car

Competitive salary

Dental insurance

Free uniforms

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

401(k) matching

401(k)

Job summary

SERVPRO® of Union County is seeking a high-energy Fire & Contents Restoration Manager who leads from the front as both our operational engine and primary estimator. You’ll oversee field crews, scope fire/smoke/pack-out projects, and ensure IICRC standards are met.

This role requires 3+ years in restoration, a tech-savvy approach to multiple platforms (Xactimate, job management software, digital inventory tools), and a proven supervisory background.

Qualifications

• 3+ years in restoration with experience in fire, smoke, contents, and estimating.
• High comfort level with multiple platforms (Xactimate, job management software, digital inventory tools).
• At least 1 year in a supervisory role with coaching experience.

Responsibilities

• Lead field crews through complex fire, smoke, and pack-out projects from start to finish.
• Write precise estimates and manage project budgets and production expenses.
• Oversee safety, documentation, and compliance to ensure seamless billing.
• Recruit, hire, and mentor restoration staff.

Skills

Leadership

Estimating

Tech proficiency

Bilingual Spanish

Field operations

Education

High school diploma/GED

Degree preferred

Tools

Xactimate

Job management software

Digital inventory tools

Job description

Benefits:

• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• 401(k)

SERVPRO® of Anson, Stanly & Richmond Counties

SERVPRO® of Union County

The Vibe

When disaster strikes, most people see loss. We see a blank canvas for recovery. We’re looking for a high-energy Fire & Contents Restoration Manager who brings serious leadership, operational grit, and technical savvy to every job site. In this dual-impact role, you’ll lead from the front as both our operational engine and primary estimator. If you love driving projects, mastering restoration technology, and being the hero in someone’s worst moment, this is your stage.

What You’ll Own

• Command Operations & Estimating: Scope job sites, write precise estimates, and lead field crews through complex fire, smoke, and pack-out projects from start to finish.
• Master Tech & Contents: Drive efficiency by leveraging multiple industry technology platforms to manage digital inventory, schedule crews, line-item jobs, and track pack-out/pack-backs.
• Drive Quality & Safety: Maintain high industry standards (IICRC compliance), keep equipment dialed in, and ensure proper job documentation for seamless billing.
• Delight the Customer: Be the calm, confident partner for homeowners, property managers, and insurance adjusters during high-stress situations.
• Own the Numbers: Manage project budgets, control production expenses (labor, assets, materials), and actively negotiate scopes for maximum job profitability.
• Build the Crew: Recruit, hire, and mentor a top-tier restoration team.
• Expand Operational Scope: Manage specialized Bio-Remediation jobs with discretion and strict protocol, and step in to assist with Water Restoration projects whenever the call arises

What You Bring

• Field Proven: 3+ years in restoration with experience specializing in fire, smoke, contents, and job estimating.
• Tech-Savvy Leader: High comfort level working across multiple platforms (e.g., Xactimate, job management software, digital inventory tools).
• Leadership Background: At least 1 year in a supervisory role with a track record of coaching team members.
• Certified Expertise: IICRC certifications (FSRT, OCT, CCT) are a major plus.
• Bilingual Advantage: Spanish language skills are a strong plus to help lead our diverse teams and serve our community.
• Field Ready: Valid driver’s license, high school diploma/GED (degree preferred), and the physical capability to lift 50+ lbs, climb ladders, and inspect tight spaces.

Why Join Us?

• Competitive base salary starting at $50,000-$65,000/year + Bonus (commensurate with experience)
• Comprehensive health, dental, and vision insurance
• Paid Time Off (PTO) and paid holidays
• 401(k) plan for your financial future
• Take-home company vehicle provided
• Paid training and dedicated personal/professional development
• Clear pathways for career progression
• A high-energy team culture that works hard and celebrates wins

Each SERVPRO® Franchise is Independently Owned and Operated.