Fire and Contents Restoration Manager

Servpro Industries, Inc.; Norwood (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Company car

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k) matching

Job summary

SERVPRO® of Anson, Stanly & Richmond Counties and SERVPRO® of Union County is seeking a high-energy Fire & Contents Restoration Manager who leads from the front on job sites, estimates, and field crews. You will drive projects from start to finish, mastering restoration tech and delivering top-tier results for homeowners, property managers, and insurers.

In this dual-impact role you’ll own operations and budgeting, recruit and mentor a restoration team, ensure IICRC standards, and expand scopes

Qualifications

• 3+ years in restoration with fire, smoke, contents, and estimating.
• IICRC certifications considered a major plus.
• Bilingual Spanish skills are a strong plus for diverse teams and community.
• Valid driver's license and ability to lift 50+ lbs; high school diploma/GED required.

Responsibilities

• Lead job sites and write precise estimates; supervise field crews end-to-end.
• Manage digital inventory, schedule crews, and track pack-out/pack-backs.
• Ensure IICRC standards, proper documentation, and safe operations.
• Deliver excellent customer experience for homeowners, managers, and insurers.
• Control budgets and negotiate scopes for profitability; recruit and mentor staff.
• Oversee Bio-Remediation and Water Restoration when needed.

Skills

Field restoration experience

Leadership

Tech-savvy

Bilingual Spanish

Driver's license

Education

High school diploma or GED

Tools

Xactimate

Job management software

Digital inventory tools

Job description

Benefits:

• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching

SERVPRO® of Anson, Stanly & Richmond Counties

SERVPRO® of Union County

The Vibe

When disaster strikes, most people see loss. We see a blank canvas for recovery. We're looking for a high-energy Fire & Contents Restoration Manager who brings serious leadership, operational grit, and technical savvy to every job site. In this dual-impact role, you'll lead from the front as both our operational engine and primary estimator. If you love driving projects, mastering restoration technology, and being the hero in someone's worst moment, this is your stage.

What You'll Own

• Command Operations & Estimating: Scope job sites, write precise estimates, and lead field crews through complex fire, smoke, and pack-out projects from start to finish.
• Master Tech & Contents: Drive efficiency by leveraging multiple industry technology platforms to manage digital inventory, schedule crews, line-item jobs, and track pack-out/pack-backs.
• Drive Quality & Safety: Maintain high industry standards (IICRC compliance), keep equipment dialed in, and ensure proper job documentation for seamless billing.
• Delight the Customer: Be the calm, confident partner for homeowners, property managers, and insurance adjusters during high-stress situations.
• Own the Numbers: Manage project budgets, control production expenses (labor, assets, materials), and actively negotiate scopes for maximum job profitability.
• Build the Crew: Recruit, hire, and mentor a top-tier restoration team.
• Expand Operational Scope: Manage specialized Bio-Remediation jobs with discretion and strict protocol, and step in to assist with Water Restoration projects whenever the call arises

What You Bring

• Field Proven: 3+ years in restoration with experience specializing in fire, smoke, contents, and job estimating.
• Tech-Savvy Leader: High comfort level working across multiple platforms (e.g., Xactimate, job management software, digital inventory tools).
• Leadership Background: At least 1 year in a supervisory role with a track record of coaching team members.
• Certified Expertise: IICRC certifications (FSRT, OCT, CCT) are a major plus.
• Bilingual Advantage: Spanish language skills are a strong plus to help lead our diverse teams and serve our community.
• Field Ready: Valid driver's license, high school diploma/GED (degree preferred), and the physical capability to lift 50+ lbs, climb ladders, and inspect tight spaces.

Why Join Us?

• Competitive base salary starting at $50,000-$65,000/year + Bonus (commensurate with experience)
• Comprehensive health, dental, and vision insurance
• Paid Time Off (PTO) and paid holidays
• 401(k) plan for your financial future
• Take-home company vehicle provided
• Paid training and dedicated personal/professional development
• Clear pathways for career progression
• A high-energy team culture that works hard and celebrates wins

Each SERVPRO® Franchise is Independently Owned and Operated.