Restoration Lead Technician

IICRC; Milpitas (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Signing bonus of $2,000

Job summary

A leading restoration company in Austin, Texas is seeking a Restoration Lead Technician to oversee service projects while maintaining top-notch customer satisfaction. The successful candidate will manage production processes, communicate effectively with technicians, and ensure all services meet high-quality standards. With experience in cleaning, restoration, or construction, and the ability to handle physical demands, your commitment will be key to our team's success. Competitive compensation and benefits package included.

Qualifications

• Valid driver's license is required.
• 1+ year experience in cleaning, restoration, or construction preferred.
• IICRC certification is a plus but not required.

Responsibilities

• Coordinate and perform production processes as scheduled.
• Manage customer satisfaction and overall experience.
• Document a detailed and accurate job file to support services.

Skills

Ability to lift a minimum of 50 pounds regularly

Ability to climb ladders and work at heights

Effective communication skills

Education

High school diploma/GED

Job description

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Signing Bonus:

$2,000 Signing Bonus

Benefits:

SERVPRO of Palo Alto offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the front‑line representative of the SERVPRO™ brand, the Restoration Lead Technician demonstrates the company's Here to Help™ commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver's license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Each SERVPRO™ Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.