Restoration Job Coordinator

ServiceMaster Clean of Fraser Valley; Austin, Northern (TX, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

SERVPRO Team McCabe in Austin, TX is hiring a Restoration Job File Coordinator to support our fire and water damage restoration operations. In this role you will manage job files, track work in progress, and create preliminary estimates while maintaining clear communications with clients and internal teams.

The ideal candidate has at least 2 years of administrative experience, exceptional written and verbal communication, and the ability to stay calm under pressure.

Qualifications

• 2+ years administrative or office-related experience.
• Outstanding written and verbal communication, including proper pronunciation and grammar.
• Ability to remain calm and professional during tense or stressful situations.
• Excellent organizational skills and strong attention to detail.
• Capability to work in a fast-paced, team-oriented office environment.
• Proficiency in Google Workspace.
• Ability to learn new software, including Xactimate and proprietary software.
• Experience with writing estimates, job file processes, and quality assurance a plus.
• Experience in service industry environment a plus.
• Ability to successfully complete a background check subject to applicable law.

Responsibilities

• Monitor job file status and WIP's.
• Review and validate initial documentation.
• Create preliminary estimates and prepare job file reports.
• Maintain internal and external communications.
• Complete and review job file documentation for final upload and the audit process.
• Perform job close-out.
• Assist other departments, as needed.
• Manage Tech scheduling.
• After-hours on call phone rotation participation.

Skills

Phone communication

Analytical skills

Detail-oriented

Multitasking

Interpersonal skills

Written & verbal communication

Google Workspace proficiency

Tools

Google Workspace

Xactimate

Proprietary software

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

SERVPRO Team McCabe is hiring a Restoration Job File Coordinator

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

We are seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

Primary Responsibilities

• Monitor job file status and WIP's
• Monitor and ensure client requirements are followedReview and validate initial documentation
• Create preliminary estimates and prepare job file reports
• Maintain internal and external communications
• Complete and review job file documentation for final upload and the audit process
• Perform job close-out
• Assist other departments, as needed
• Manage Tech scheduling
• After-hours on call phone rotation participation

Position Requirements

• 2+ year(s) of administrative or office-related experience
• Outstanding written and verbal communication skills, including proper pronunciation and grammar.
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Google Workspace
• Ability to learn new software, including Xactimate® and proprietary software
• Experience with writing estimates, job file processes, and quality assurance a plus
• Experience in service industry environment a plus
• Ability to successfully complete a background check subject to applicable law

Hours:

7:30am-4:30pm M-F, flexible to work overtime and rotating on-call schedule

Job Type:

Full-time