Lead Restoration Supervisor — Field Crew Leader

Servpro Industries, LLC; Christiansburg (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

401(k) matching

Competitive salary

Job summary

SERVPRO Team Mongan is seeking a Restoration Supervisor to lead assigned restoration jobs from start to finish, coordinating crew activities and ensuring high-quality outcomes. You’ll respond to service calls, organize site work, perform production tasks, and keep clients informed throughout the process.

This hands-on role emphasizes safety, documentation, and adherence to SERVPRO standards, with opportunities to grow, guide a crew, and deliver exceptional service to customers in the aftermath

Qualifications

• Strong verbal and written communication skills.
• A dependable, self-motivated approach and the ability to manage competing priorities.
• The ability to give clear direction, support teammates, and solve problems in challenging situations.
• Basic math skills.
• A high school diploma or GED.
• The ability to travel locally or out of state when necessary.

Responsibilities

• Lead assigned restoration jobs from start to finish—responding to service calls, organizing job site activities, performing production work, and supervising your crew.
• Keep customers informed, maintain accurate documentation, and ensure work meets SERVPRO processes and safety requirements.
• This is an active field leadership role balancing quality, efficiency, and customer care.
• Lead Your Crew and Deliver Quality Work: Set up an efficient job flow, coordinate people, equipment and materials; communicate clear expectations to Technicians; perform restoration services.
• Keep Customers Informed and Supported: Explain the restoration process and answer customer questions; listen to concerns and respond to needs; identify opportunities for additional services.
• Make Safety a Daily Priority: Identify hazards, enforce safety procedures, ensure proper use of equipment and protecting assets.
• Keep Jobs Organized and Resources Ready: Maintain complete documentation; monitor costs; keep vehicles, spaces, and equipment clean and organized.

Education

High school diploma or GED

Job description

SERVPRO Team Mongan is seeking a Restoration Supervisor to lead assigned restoration jobs from start to finish, coordinating crew activities and ensuring high-quality outcomes. You’ll respond to service calls, organize site work, perform production tasks, and keep clients informed throughout the process.

This hands-on role emphasizes safety, documentation, and adherence to SERVPRO standards, with opportunities to grow, guide a crew, and deliver exceptional service to customers in the aftermath