Restoration Crew Supervisor

SERVPRO Team Cowell; Menomonee Falls (WI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401(k) matching

Paid time off

Free uniforms

Job summary

SERVPRO Team Cowell is seeking a Restoration Crew Supervisor in Menomonee Falls, Wisconsin. This role involves supervising restoration technicians, managing customer satisfaction, and coordinating production processes

Applicants should have a valid driver’s license, a high school diploma or GED, and at least one year of experience in the cleaning, restoration, or construction industry. Competitive salary, health insurance, and career advancement opportunities are provided.

Qualifications

• Valid driver’s license.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification a plus, not required.

Responsibilities

• Coordinate production processes and ensure quality control.
• Manage customer and client experience.
• Supervise restoration technicians.
• Document accurate job files for services.
• Manage labor and consumable usage.
• Communicate project progress with staff.

Skills

Ability to lift a minimum of 50 pounds regularly

Ability to climb ladders and work at ceiling heights

Ability to work in tight spaces

Experience with cleaning agents

Education

High school diploma/GED (preferred)

Job description

Servpro of Milwaukee North is hiring a Restoration Crew Supervisor!

Benefits

• Competitive salary
• Health insurance
• Opportunity for advancement
• 401(k) matching
• Training & development
• Superior benefits
• Career growth opportunities
• Paid time off
• Free uniforms
• Health, Dental, and Vision Insurance
• Company parties

As the front-line representative of the SERVPRO® brand, the Restoration Crew Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents