Restoration Supervisor

Servpro Industries, Inc.; Salem (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

401(k) matching

Competitive salary

Job summary

SERVPRO Team Mongan is seeking a Restoration Supervisor to lead restoration jobs from start to finish, respond to service calls, organize activities, supervise a crew, and ensure work meets SERVPRO processes.

This hands-on leadership role requires clear communication, problem solving, and a commitment to safety and customer satisfaction. Travel locally may be required.

Join a team offering competitive pay, health benefits, and a 401(k) with company match.

Qualifications

• Strong verbal and written communication skills.
• Dependable, self-motivated with ability to manage competing priorities.
• Ability to give clear direction, support teammates, and solve problems in challenging situations.
• Basic math skills required.
• Travel locally or out of state when necessary.

Responsibilities

• Lead assigned restoration jobs from start to finish—responding to service calls, organizing job site activities, performing production work, and supervising your crew.
• Keep customers informed, maintain accurate documentation, and ensure work meets SERVPRO processes and safety requirements.
• Balance quality, efficiency, and customer care on active field leadership assignments.
• Explain the restoration process to customers and provide updates as needed.
• Identify opportunities for additional services.

Skills

Verbal communication

Written communication

Leadership

Problem solving

Time management

Basic math

Travel flexibility

Education

High school diploma or GED

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Training & development
• 401(k) matching
• Competitive salary

Restoration Supervisor

SERVPRO Team Mongan

Lead from the field. Help people move forward.

When fire or water damage disrupts a home or business, our customers need someone who can take charge, explain what comes next, and get to work. Our crews need a leader who sets clear expectations, solves problems, and takes pride in doing the job right.

SERVPRO Team Mongan is looking for a Restoration Supervisor who is ready to lead a crew while working alongside them to help customers recover after a disaster.

If you enjoy hands-on work, bringing out the best in others, and seeing the difference your work makes each day, we want to hear from you.

What’s in It for You?

• Competitive pay
• Health insurance
• 401(k) with company match
• Paid time off and paid holidays
• Paid training
• Quality company-provided uniforms
• Opportunities to learn, grow, and advance

Your Role

You’ll lead assigned restoration jobs from start to finish—responding to service calls, organizing job site activities, performing production work, and supervising your crew. You’ll keep customers informed, maintain accurate documentation, and ensure work meets SERVPRO processes and safety requirements.

This is an active field leadership role for someone who can balance quality, efficiency, and customer care.

What You’ll Do

• Lead Your Crew and Deliver Quality Work
  • Set up an efficient job flow and coordinate the people, equipment, and materials needed.
  • Communicate clear expectations to Technicians.
  • Perform restoration services alongside your crew and monitor quality throughout the job.
  • Resolve problems promptly and keep assigned work moving toward completion.
  • Complete jobs according to work orders and SERVPRO processes.
• Keep Customers Informed and Supported
  • Explain the restoration process and answer customer questions.
  • Listen to concerns, communicate updates, and respond to customer needs.
  • Identify opportunities for additional services.
• Make Safety a Daily Priority
  • Identify job site hazards and establish appropriate control measures.
  • Communicate safety expectations and enforce procedures to protect workers and occupants.
  • Ensure equipment and materials are used properly, and company assets are protected,
• Keep Jobs Organized and Resources Ready
  • Maintain complete, accurate job documentation from start to finish.
  • Monitor production costs and use labor, equipment, and materials efficiently.
  • Clean and maintain company vehicles, equipment, warehouse spaces, and office areas.

What You Bring

• Strong verbal and written communication skills.
• A dependable, self-motivated approach and the ability to manage competing priorities.
• The ability to give clear direction, support teammates, and solve problems in challenging situations.
• Basic math skills.
• A high school diploma or GED.
• The ability to travel locally or out of state when necessary.

Preferred qualifications: Cleaning or restoration experience and IICRC certifications.

Successful completion of a background check is required, subject to applicable law.

Physical & Work Environment Requirements

• This position involves physically active work in a variety of restoration environments, including:
  • Regularly lifting 50 pounds and lifting up to 100 pounds with assistance.
  • Walking and standing for extended periods, as well as driving, sitting, and climbing.
  • Climbing ladders and working at ceiling heights.
  • Working in tight spaces, including crawl spaces beneath buildings.
  • Repeatedly pushing, pulling, lifting, and carrying objects.
  • Working with and around cleaning chemicals.

Ready to Lead a Crew and Make a Difference?

Bring your work ethic, communication skills, and commitment to quality to SERVPRO Team Mongan. Help us restore properties and help customers take the next step toward getting their lives back to normal.