Restoration Crew Lead: Safety, Quality & Client Care

ServiceMaster by Timeless; Wharton (NJ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Bonus based on performance

Job summary

SERVICEMASTER BY TIMLESS is seeking a crew chief in New Jersey to lead restoration projects, coordinate field activities, and ensure a high standard of customer service. You will work as the front-line representative of the SERVICEMASTER BY TIMLESS brand and supervise production technicians.

The role requires at least 1 year of related experience, strong communication and supervisory skills, and a high school diploma. IICRC certifications are preferred.

Qualifications

• Minimum 1 year of experience in cleaning, restoration, or construction.
• Strong supervisory skills and the ability to communicate clearly (oral and written).

Responsibilities

• Facilitate a positive customer experience and ensure satisfaction of services.
• Communicate expectations to production technicians and supervise their activities.
• Coordinate and perform production processes as scheduled with quality control.
• Identify safety hazards and enforce safe work practices.
• Document detailed and accurate job files to support services.
• Manage labor and consumable usage and protect equipment and materials.
• Coach and train production technicians.
• Report progress and issues to the production manager and office staff.
• Perform vehicle and equipment maintenance; oversee facilities as assigned.
• Grow production expertise in services, cleaning products, and equipment.
• Other tasks as required by the employer.

Skills

Supervisory skills

Communication skills

Education

High school diploma/GED

IICRC certifications preferred

Job description

SERVICEMASTER BY TIMLESS is seeking a crew chief in New Jersey to lead restoration projects, coordinate field activities, and ensure a high standard of customer service. You will work as the front-line representative of the SERVICEMASTER BY TIMLESS brand and supervise production technicians.

The role requires at least 1 year of related experience, strong communication and supervisory skills, and a high school diploma. IICRC certifications are preferred.